Administration Officer

05 Aug 2022
02 Sep 2022
Contract Type
Full Time
Connect2kent are currently recruiting for temporary administration officer for the Adult Social Care and Health team in Broadstairs.


Hybrid Working
The candidate to be based in any of our offices across Thanet, Dover and Shepway.
Temporary Main duties and responsibilities:

Produce all types of documents, draft routine correspondence on behalf of the line manager and/or other staff, and track responses to correspondence and production of other documents within appropriate timescales, in order to provide a reliable and high quality service to managers.

Act as the main point of contact for the designated function, investigating complex queries and simple complaints, assessing the nature of telephone calls, referring them to the appropriate person without referral to the line manager where possible. Receive visitors in a courteous, prompt and efficient manner, ensuring that staff, clients and other members of the public are dealt with efficiently and consistently.

Develop, maintain and monitor all office systems, including databases and filing systems, both computerised and manual, checking that key documents are included and pursuing any missing documents, to ensure that systems are adapted to improve effectiveness in line with the County's Record Retention Policy, data protection and freedom of information protocols.

Support the day to day administrative and support functions of the designated function, in particular the induction and supervision of administrative staff, in addition to the monitoring of emails and telephone messages for appropriate team members, stationery ordering and the processing of mail etc, in order to facilitate the smooth running of the office.

Arrange and coordinate appointments and meetings on behalf of managers and other staff within the designated function, including large gatherings such as seminars involving external agencies and speakers, dispatching the relevant documents and taking minutes where required, to ensure that the whole process runs smoothly and that any action points are followed up at the end of the meeting.

Update, modify and retrieve data on both manual and computerised systems, preparing standard and non standard reports, cross checking data held on different systems to ensure accuracy and developing new systems to meet information needs in order to provide accurate and reliable information, on which management decisions can be made.

Administer personnel procedures on behalf of the line manager/team, including calendar management, and the recording and monitoring of annual leave, sickness absence. Support in the recruitment, selection and induction of staff, resolving issues and seeking guidance on more complex issues. Support the preparation of rotas and workforce planning.

Process, maintain and monitor financial records relating to expenditure and income, including iproc, preparation of invoices for payment, processing charges and monitoring expenditure against budgets, as well as the administration of petty cash, identifying and investigating anomalies and proposing solutions on behalf of the line manager, in order to ensure that financial information and procedures are accurate, up to date and in accordance with finance regulations and Directorate procedures.

Support managers and practitioner staff with client care issues, including arranging transport for clients, taking and recording referrals, making routine bookings and ordering routine equipment for clients, undertaking basic research using the internet, making up client files and chasing actions.

Take a proactive approach in supporting and encouraging the team in environmental-friendly working as part of the County Council's Green Agenda, eg double-sided photocopying, switching off consoles and lights etc.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates