Quality and Performance Manager

Recruiter
Harvey Nash
Location
Midlothian
Salary
55000.00 - 60000.00 GBP Annual
Posted
05 Aug 2022
Closes
12 Aug 2022
Sectors
IT
Contract Type
Permanent
Hours
Full Time

Quality and Performance Manager. Permanent.

Are you an experienced quality and performance management with a passion for technology? We have an exciting opportunity for someone with a real interest in training, and coaching which will allow growth and provide a challenge.

Salary: 55k - 60k p/a[1]

Type of employment: Permanent

Key responsibilities:

  • You will have 4 direct reports - the Technical Training team.
  • You will also have oversight of the Quality Assurance team, but they look after themselves as there is a 'Head of QA' within that team.
  • There are 3 people in total in the QA team, so overall it is a combined team (Tech Testing and QA) of 7 that you will essentially be responsible for.
  • Develop and implement a quality and performance strategy to deliver excellence and loyalty across the department
  • Manage relationships with external training vendors
  • Monitor and evaluate the training program's effectiveness and success
  • Overall accountability of the departments training budget
  • Maintain a keen understanding of training trends, developments, and best practices
  • Manage QA Assessment and coaching and link this to people's development plans
  • Manage and develop our Performance & Incentive scheme

Key requirements:

  • We are looking for you to have a true passion for coaching & development, people, and training. Relationship building and management is key to success.
  • Excellent planning, communication, organization, and leadership skills
  • Commitment to quality and attention to detail
  • Flexible approach to working day and environment
  • Pragmatic and collaborative approach
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, E-learning, workshops, simulations, etc.)
  • A good knowledge of methodologies of quality assurance and standards

If you are interested, please send your CV to (see below) directly or apply via one of the job boards.

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