Quality and Performance Manager

Harvey Nash
55000.00 - 60000.00 GBP Annual
05 Aug 2022
12 Aug 2022
Contract Type
Full Time

Quality and Performance Manager. Permanent.

Are you an experienced quality and performance management with a passion for technology? We have an exciting opportunity for someone with a real interest in training, and coaching which will allow growth and provide a challenge.

Salary: 55k - 60k p/a[1]

Type of employment: Permanent

Key responsibilities:

  • You will have 4 direct reports - the Technical Training team.
  • You will also have oversight of the Quality Assurance team, but they look after themselves as there is a 'Head of QA' within that team.
  • There are 3 people in total in the QA team, so overall it is a combined team (Tech Testing and QA) of 7 that you will essentially be responsible for.
  • Develop and implement a quality and performance strategy to deliver excellence and loyalty across the department
  • Manage relationships with external training vendors
  • Monitor and evaluate the training program's effectiveness and success
  • Overall accountability of the departments training budget
  • Maintain a keen understanding of training trends, developments, and best practices
  • Manage QA Assessment and coaching and link this to people's development plans
  • Manage and develop our Performance & Incentive scheme

Key requirements:

  • We are looking for you to have a true passion for coaching & development, people, and training. Relationship building and management is key to success.
  • Excellent planning, communication, organization, and leadership skills
  • Commitment to quality and attention to detail
  • Flexible approach to working day and environment
  • Pragmatic and collaborative approach
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, E-learning, workshops, simulations, etc.)
  • A good knowledge of methodologies of quality assurance and standards

If you are interested, please send your CV to (see below) directly or apply via one of the job boards.

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