IT Call Handler

Proactive Appointments
100.00 - 125.00 GBP Daily
05 Aug 2022
02 Sep 2022
Contract Type
Full Time

IT Call Handler

Call handler required for busy Service Desk. Immediate start - Ideally you will have the following skills/experience:


  • Calm, confident telephone manner
  • Excellent listening and questioning skills
  • Ability to handle support enquiries (on the telephone, in writing and in person) from internal and external stakeholders
  • Ability to work under pressure and to priorities issues
  • Be computer literate and adaptable in using different software
  • Time management and able to work on own initiative against legislative deadlines
  • Attention to detail
  • Excellent Customer Service Skills
  • Knowledge of what is needed to adhere to data protection laws, security incident management.
  • Experience of working with multiple stakeholders across all levels of a business and successfully engaging with them
  • General Working in a challenging and fast paced environment, you will need to be able to deal with a variety of competing priorities that will require a flexible and imaginative approach, combined with excellent interpersonal, communication and organisational skills.
  • You will be dynamic and self motivated with the ability to work as a team

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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