NOC Engineer
- Recruiter
- Confidential
- Location
- Camberley
- Salary
- Competitive
- Posted
- 04 Aug 2022
- Closes
- 01 Sep 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Telent - NOC Engineer
Location: Camberley, Surrey (NOC Centre / Office BASED)
Type of Job: Permanent, full time
Ref No: V12862
Are you looking for an opportunity to further your career in the IT and Networking world? Telent are now looking for a NOC Engineer to be based from our Camberley based IT Service Centre. This is a fantastic opportunity for an experienced 2nd Line IT Support Engineer who has a passion for Networks to join a growing and experienced team that will also help to further your career.
The NOC Engineer role will cover a 24/7 work pattern based on 4 days on / 4 days off shift patter rota (7am-7pm then 7pm-7am)
NOC Engineer - Role Profile
To provide remote technical IT support for the Network Services customer base, mainly across Emergency Services and the Public sector
Provide clear, concise, and accurate verbal and written communication to our customers, with the ability to provide technical updates to those who may not be of the same technical level or higher
Satisfaction is at the forefront of all commitments, so you will ensure remote technical IT support is done in a timely manner to achieve set KPI's and standards
To understand Telent's change management and implementation processNOC Engineer - Typical Deliverables
To provide timely responses to the incident management process which includes investigation, troubleshooting, diagnosis and data analysis of IT issues or Network issues
Recognise, identify, and prioritise incidents in accordance with customer business requirements, organisational policies, and operational impact
Technical ownership of all Telent incidents to maintain customer satisfaction
Clear, concise, and accurate case management
Trend analysis and root cause analysis to support the Incident and Problem Management processes
Collect and review performance reports for various systems, and report trends in systems and performance to assist the Problem Management Process to improve on future issues
Work alongside the Telent service desk to ensure accurate and timely updates against customer SLAs
To be responsible for the documentation and upkeep of Technical Databases relating to Customers Networks, this
Information is to be held on either a WIKI or KEDB, which will be used in resolving customer incidents and problems.
Expectation to create and peer review documentation, work instructions, LLD, HLD and delivery of new bug information
Conduct fault replication in a lab environment when requiredBusiness Operations Skills - Essential
2 Years + experience in supporting Enterprise and/or Service Provider based Networks within a NOC (Network Operations Centre) environment
CCNA or JNCIA-JUNOA
CompTIA A+
CompTIA Network +
CompTIA ITF+ (DESIRABLE)
CCT Cisco (DESIRABLE)Excellent Employee Benefits:
Telent is committed to ensuring that we offer industry leading career opportunities, salary, and benefits packages. Join us and you can expect to receive:
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
Occupational health support
Telent Rewards SchemeSo why choose Telent for your next opportunity?
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
Learn more about Telent here:
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussedWe reserve the right to close this vacancy once we have received sufficient applications.
Telent is an equal opportunities employer and is committed to diversity and inclusion
Location: Camberley, Surrey (NOC Centre / Office BASED)
Type of Job: Permanent, full time
Ref No: V12862
Are you looking for an opportunity to further your career in the IT and Networking world? Telent are now looking for a NOC Engineer to be based from our Camberley based IT Service Centre. This is a fantastic opportunity for an experienced 2nd Line IT Support Engineer who has a passion for Networks to join a growing and experienced team that will also help to further your career.
The NOC Engineer role will cover a 24/7 work pattern based on 4 days on / 4 days off shift patter rota (7am-7pm then 7pm-7am)
NOC Engineer - Role Profile
To provide remote technical IT support for the Network Services customer base, mainly across Emergency Services and the Public sector
Provide clear, concise, and accurate verbal and written communication to our customers, with the ability to provide technical updates to those who may not be of the same technical level or higher
Satisfaction is at the forefront of all commitments, so you will ensure remote technical IT support is done in a timely manner to achieve set KPI's and standards
To understand Telent's change management and implementation processNOC Engineer - Typical Deliverables
To provide timely responses to the incident management process which includes investigation, troubleshooting, diagnosis and data analysis of IT issues or Network issues
Recognise, identify, and prioritise incidents in accordance with customer business requirements, organisational policies, and operational impact
Technical ownership of all Telent incidents to maintain customer satisfaction
Clear, concise, and accurate case management
Trend analysis and root cause analysis to support the Incident and Problem Management processes
Collect and review performance reports for various systems, and report trends in systems and performance to assist the Problem Management Process to improve on future issues
Work alongside the Telent service desk to ensure accurate and timely updates against customer SLAs
To be responsible for the documentation and upkeep of Technical Databases relating to Customers Networks, this
Information is to be held on either a WIKI or KEDB, which will be used in resolving customer incidents and problems.
Expectation to create and peer review documentation, work instructions, LLD, HLD and delivery of new bug information
Conduct fault replication in a lab environment when requiredBusiness Operations Skills - Essential
2 Years + experience in supporting Enterprise and/or Service Provider based Networks within a NOC (Network Operations Centre) environment
CCNA or JNCIA-JUNOA
CompTIA A+
CompTIA Network +
CompTIA ITF+ (DESIRABLE)
CCT Cisco (DESIRABLE)Excellent Employee Benefits:
Telent is committed to ensuring that we offer industry leading career opportunities, salary, and benefits packages. Join us and you can expect to receive:
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
Occupational health support
Telent Rewards SchemeSo why choose Telent for your next opportunity?
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
Learn more about Telent here:
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussedWe reserve the right to close this vacancy once we have received sufficient applications.
Telent is an equal opportunities employer and is committed to diversity and inclusion