Call Centre Advisor

Recruiter
Confidential
Location
Plymouth
Salary
Competitive
Posted
05 Aug 2022
Closes
02 Sep 2022
Contract Type
Temporary
Hours
Full Time
Immediate start, Weekly Pay, Temp to Perm, 40 hours a week, 5 days a week (1 Saturday in 3, no Sundays), Modern office, colleague discount.

Wise Employment are recruiting for a dynamic and ambitious Online Customer Care Advisor for a full-time, temporary to permanent role for one of our established clients Office based in Plymouth at their Head Office.

Responsibilities

Engaging and advising customers on their queries and solutions to their problems
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Requirements

Willing to complete Literacy and IT tests before interviews
An enthusiastic and confident manner with an ability to remain calm and patient in challenging situations.
Call centre or Retail environment experience would be welcomed
Excellent communications with a professional telephone manner
Confidence using Microsoft applications for data entry
The position is full time (40 hours a week, with a one-hour break) working Monday to Friday and one Saturday out of three with a day off in lieu. You will be on a set shift between 08.00am - 06.30pm.

In return, Wise Employment can offer; weekly pay and emailed payslips, up to 28 days paid annual leave (inclusive of statutory holiday), pension contribution, a friendly and welcoming working environment

This is an exciting opportunity for someone who wants to make a difference and play a key part in taking the business to the next level. If you are as excited as us to be part of this journey.

Please send us your CV to or call us on (phone number removed)