Marketing & Community Administrator

Job title: Marketing & Community Administrator
Salary: GBP27,000 plus discretionary bonus
Location: Office based - Maidenhead, Berkshire
Contract: Permanent
Working hours: Full time, 37.5 hours p.w.
Reporting to: Marketing Manager, UK
Responsibilities for people: No

About the Employer
Our client is a leading brand in fillers for painters and decorators, building and construction professionals and DIY enthusiasts. The business was established in France in 1938 and remains a family-owned business, with a commercial head office, manufacturing plants and warehouse close to Paris.

In France, this company is the benchmark brand for designing and manufacturing the most expert and innovative solutions in both powder and ready-to-use fillers, supporting professionals with guaranteed long-lasting solutions to improve wall finishes. The company leads the French market with high quality products and user-driven innovations.

They were introduced to the UK 20 years ago, with a UK commercial office in the south-east, providing products to large and small building and painting & decorating merchants as well as some distribution in DIY channels.

What they do
Their UK company has embarked on an ambitious growth plan to grow the filler market for professional customers and grow the brand's sales in all sectors, channels and geographies. They also plan to grow their DIY business by launching new ranges focused on the DIY end user.

This organisation's marketing activity has expanded quickly to support these ambitious business objectives, to grow brand awareness and brand loyalty among professionals and DIYers, and to support their growing key accounts and end-users on a day-to-day basis.

They are doing this through several key marketing activities: They implemented a whole new category plan for the professional market in April 2021.

Alongside this, they implemented a complete rebrand of the company: new logo, new graphics and imagery, clear and explicit brand values. In addition, they are planning and developing end-user insight-driven DIY propositions for launch in 2023.

Role purpose
Reporting to the Marketing Manager, the Marketing and Community Administrator is a new role.

You will be the first point of contact and internal champion for end customers contacting this company for information and advice: responding to customer enquiries from DIYers as well as building and decorating trade professionals.

• Manage and respond to incoming customer queries (by phone, email, web and app queries, social media) on questions including product selection, technical advice and where to buy. Then coordinate with the sales team, operations, supply chain and manufacturing/QC team to provide appropriate responses in a timely and professional manner.
• Work with the Product Marketing Manager to manage quality issues raised by UK customers. Communicate across functions in the UK and France to ensure issues are understood and resolved.

The Marketing & Community Administrator will also support many aspects of marketing activity, such as:

• Develop materials that will support the Category Manager and sales team in implementing marketing activity with key accounts, e.g., literature, presentations, POS materials, website, social media communications, event materials.
• Administer the marketing materials fulfilment facility: coordinate stock and manage customer, sales team and media orders; of marketing literature, point of sale, merchandise and sample products.
• Work with the Product Marketing Manager to complete key account product data requests.

Who they are looking for
This role will suit someone who is keen to get on board with a small but growing and dynamic business.

To succeed, you will need to be a practical, dynamic self-starter with high degree of initiative, positive attitude and a 'hands-on mindset. They are looking for a confident people-person who is excited by the opportunity to engage with end users as well as internally across functions at all levels of the business, with a mindset that gets things done and breaks down barriers. An interest in learning and becoming conversant in technical products, as well as a high degree of interpersonal and influencing skills at all levels of the business, are also essential.

Ideally you will have a degree or other qualification in marketing or an associated subject.

What it s like to work at this Company
They are a small but rapidly growing team, undergoing the biggest and most exciting period in the history of their UK arm of the company. Day to day life is fast paced but varied and exciting. their approach is to always be flexible and adaptable; looking for the next opportunity and they enjoy turning their hand to the latest new challenge.

They are on the move, both literally and figuratively. In recent times they have been mainly working from home with a small office in south London, but later this year they plan to move to a new office, enabling a flexible mix of working from home and in the office.

If you re ready for your next fast-paced challenge, they look forward to hearing from you.

Interviews will be held on a rolling basis, and the advert will be closed early if an appointment is made prior to the closing date so please do not delay in applying.

APPLICATION PROCESS:

To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position.

This employer is committed to equal opportunities and values diversity in its workforce.

No agencies please.