Service Desk Engineer/Analyst
- Recruiter
- Confidential
- Location
- Hertfordshire
- Salary
- 27000.00 - 28000.00 GBP Annual
- Posted
- 03 Aug 2022
- Closes
- 31 Aug 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
My client based in St.Albans are currently seeking a Service Desk Engineer to join them on a permanent basis. This is a great opportunity to join one of the longest running traders within their sector with over a 100 year history. They are market leaders within their sector who have a global presence and fantastic working environment.
PRIMARY OBJECTIVE OF POSITION
The Service Desk Technician role is responsible for the customer facing and 1st line support role within the Service Desk, on a day to day basis and to provide support and feedback to the Management & team coordinator in the running of the department. The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction.
Duties include:
Provide 1st level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction.
Liaise with 2nd level technical support staff to ensure support response times are within agreed limits
Installation and configuration of approved hardware, software and mobile devices
Creating, updating and flagging knowledge base articles as required
Clearly communicate technical solutions in a user friendly and professional manner
Keep users informed of call status if requested.
Site attendance as required
Delivers, Tags, sets up and assists in the configuration of end user PC hardware, software and peripherals.
Co-ordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
Escalation of issues to the Service Desk Management teamExperience Required
Desktop Operating Systems
Basic hardware for PC's
Basic Active Directory preferred
Basic Office 365 administration
Service Management systemFor immediate consideration please forward your most up to date CV.
GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy
PRIMARY OBJECTIVE OF POSITION
The Service Desk Technician role is responsible for the customer facing and 1st line support role within the Service Desk, on a day to day basis and to provide support and feedback to the Management & team coordinator in the running of the department. The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction.
Duties include:
Provide 1st level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction.
Liaise with 2nd level technical support staff to ensure support response times are within agreed limits
Installation and configuration of approved hardware, software and mobile devices
Creating, updating and flagging knowledge base articles as required
Clearly communicate technical solutions in a user friendly and professional manner
Keep users informed of call status if requested.
Site attendance as required
Delivers, Tags, sets up and assists in the configuration of end user PC hardware, software and peripherals.
Co-ordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
Escalation of issues to the Service Desk Management teamExperience Required
Desktop Operating Systems
Basic hardware for PC's
Basic Active Directory preferred
Basic Office 365 administration
Service Management systemFor immediate consideration please forward your most up to date CV.
GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy