ICT Service Desk Analyst
- Recruiter
- Confidential
- Location
- Norwich
- Salary
- Competitive
- Posted
- 04 Aug 2022
- Closes
- 01 Sep 2022
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Are you an experienced Service Desk Analyst? Do you consider yourself to be proactive and an asset to a busy team? Are you based in or around Wymondham?
We have a fixed term Service Desk Analyst role available within Norfolk Police Constabulary. This role is ideal for someone with interpersonal skills and is reliable, responsible and uses initiative.
The main purpose of the role is to provide telephone and desk side support to the constabulary, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.
Role: ICT Service Desk Analyst
Location: Wymondham Police Station
Rate: GBP12.72 per hour
Contract length: 12 months
Shift Patterns: 37hours PW, Monday-Friday, 8 hours between the hours of 08:00-17:00
Responsibilities:
To provide a single point of contact for all customers of ICT
To undertake initial diagnosis of the incident, utilising the tools available
Reassigning tickets to 3rd line support teams where appropriate
Actively monitoring ongoing incidents
Administration of staff ICT accounts in accordance with Information and Security Policy
Contributing to creating Service Desk process maps and assisting in keeping documentation up to date
Following all agreed processes and proceduresEssential requirements:
Demonstrate competent literacy and analytic skills
Proven experience of providing customer service within a call centre or Information Technology environment
Demonstrate a sound working knowledge of Microsoft Office
Proven experience in working within a Microsoft Windows software environment
Demonstrate excellent verbal communication skills
Demonstrate an understanding of ITIL and Service Desk Institute Best PracticeDesirable requirements:
ITIL v3 Foundation Certificate
SDI Service Desk Analyst QualificationBenefits:
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive GBP300 for referring a friend
Opportunity for progression into permanent roles
Competitive rates of pay Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy
We have a fixed term Service Desk Analyst role available within Norfolk Police Constabulary. This role is ideal for someone with interpersonal skills and is reliable, responsible and uses initiative.
The main purpose of the role is to provide telephone and desk side support to the constabulary, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.
Role: ICT Service Desk Analyst
Location: Wymondham Police Station
Rate: GBP12.72 per hour
Contract length: 12 months
Shift Patterns: 37hours PW, Monday-Friday, 8 hours between the hours of 08:00-17:00
Responsibilities:
To provide a single point of contact for all customers of ICT
To undertake initial diagnosis of the incident, utilising the tools available
Reassigning tickets to 3rd line support teams where appropriate
Actively monitoring ongoing incidents
Administration of staff ICT accounts in accordance with Information and Security Policy
Contributing to creating Service Desk process maps and assisting in keeping documentation up to date
Following all agreed processes and proceduresEssential requirements:
Demonstrate competent literacy and analytic skills
Proven experience of providing customer service within a call centre or Information Technology environment
Demonstrate a sound working knowledge of Microsoft Office
Proven experience in working within a Microsoft Windows software environment
Demonstrate excellent verbal communication skills
Demonstrate an understanding of ITIL and Service Desk Institute Best PracticeDesirable requirements:
ITIL v3 Foundation Certificate
SDI Service Desk Analyst QualificationBenefits:
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive GBP300 for referring a friend
Opportunity for progression into permanent roles
Competitive rates of pay Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy