Estates Officer

We have an exciting new opportunity for an Estates Officer to join us here at Thrive Homes! Our Frontline are responsible for providing the day to day service to our customers (internal and external), providing comprehensive advice & support, supplying compliance and issues resolution with specialist know-how.

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We currently manage over 5,000 properties across the Home Counties, but our new strategic ambition and vision is to grow our existing portfolio to 10,000 homes for the local communities.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices.

The Opportunity

This front-line role will provide a comprehensive service to our customers and be focused on the 'relationship' between the customer, Thrive, our partners and stakeholders.

• Carry out routine estates visits to complete inspections of the communal areas within our portfolio of properties.

• Undertake flick testing' to the communal lighting through the blocks.

• AOV testing where applicable during block inspections.

• Booking and monitoring the follow up of works and actions and to complete associated administration for grounds maintenance, communal area repairs and door entry system.

• Identify and escalate support requirements to the appropriate support channel e.g. sustainment and intervention.

• Undertake and review cleaning inspections highlighting area for improvement through the correct channels.

• Collaborating and supporting across the team and business to ensure resolution of issues are achieved.

Requirements

• Full Driving Licence and use of a vehicle.
• Previous experience in a similar role.
• Trained on flick testing and AOV checks (desirable)
• Have an understanding of tenancy management and the ability to identify repairs.
• Experience of delivering a service to a diverse customer base.
• Engage with customers at all levels providing updates on communal works as well as highlighting issues to our dedicated health and safety team and contractors.

Benefits

• Salary of between GBP29,000 - GBP30,000 per year
• Annual Leave - 25 days per year increasing by one day per completed holiday year to 30 days maximum
• Pension - Thrive Homes will pay double your amount subject to a maximum of 10%. The minimum amount you will need to contribute is 3%
• Life assurance - a payment of X3 your salary
• HealthShield - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services
• We have a performance bonus up to 4.5% of salary, which is discretionary and non-contractual
• Annual Flu Jab - provided each winter to all employees
• Enhanced Flexible Reward Pot - GBP900 each year in April to spend on flexible benefits (after completing your 6-month probation and it will be on a pro rata basis)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
• Shopping portal - access to hundreds of money saving options for online and high street shopping.
• MyGym discount - discounted rate at a local gym or gym chain. Which is paid directly from your bank account.
• Thrive Homes is a Mindful Employer, and you can access support from our Mental Health First Aiders
• A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
• Team days - twice a year

Thrive Homes are committed to Diversity & Inclusion and welcome applications from candidates with any of the 9 protected characteristics.

All roles at Thrive are subject to a basic DBS check