Customer Service Advisors x 12
- Recruiter
- Confidential
- Location
- Newcastle
- Salary
- 22700.00 - 24000.00 GBP Annual + Bonus
- Posted
- 03 Aug 2022
- Closes
- 31 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Part time fixed shifts are available also for this role
The role
As a Customer Service Advisor, you will be
Acting as the first point of contact for players on our clients UK gaming websites and providing them with a best-in-class service
Personally delivering a frontline service to players that meets (and exceeds) their expectations, whilst also resolving their enquiries at the first point of contact.
Ensuring that the client provides a first-class gaming experience for each and every one of their players.
Communicating effectively and efficiently with players and colleagues alike to ensure the delivery of business objectives and targets.
Managing all tasks in a timely and efficient manner.
Implementing change initiatives and actively promoting a positive culture.
Maintaining a full working knowledge of all functions within the operation.
Collaborating with other departments on projects and attend relevant meetings at other locations as required.
The person
If you re the right person for the job, we can teach you the role however, we would like you to have some of the following skills:
Experience within online gambling industry, including slots, bingo and casino.
Experience of handling email and telephone queries.
Fantastic customer service skills.
Exquisite oral and written communication skills.
Amazing fact-finding skills to resolve contacts and provide a first-time resolution.
You can type like the wind!
We also need you to be...
Passionate - a love of excellent customer service is imperative.
Versatile - if you can wear more than one hat at a time, and juggle multiple tasks in parallel (often with changing requirements and priorities); that s a start!
Team Player - it s not a one-man show - you need to work tirelessly with your stakeholders and peers and be able to interact inclusively and effectively with people at all levels.
Decisive - we like people who have the ability and experience to make decisions on their own.
Dependable - we pride ourselves in being there for our Players 24 hours a day 365 days a Year. So we need people who can be here, whatever the time of day or night.
Creative - we like fresh, exciting and outside-the-box, a willingness to innovate and explore new ideas is essential.
Successful - we re keen on people who set their goals - and achieve them.
What's on offer?
Competitive salary including a further 35% uplift on the hourly rate for any unsociable hours you may work (these hours are post 8pm).
Generous performance bonus
fixed shifts between the hours of 07:00 and 02:00 (Monday to Sunday).
Private Healthcare scheme.
Free on-site parking.
Enhanced Maternity/Paternity/Adoption pay.
Ride to Work Scheme.
Virgin Tribe - access to exclusive Virgin offers and experiences.
Life Assurance (x3 salary) and Contributory Pension Plan
The role
As a Customer Service Advisor, you will be
Acting as the first point of contact for players on our clients UK gaming websites and providing them with a best-in-class service
Personally delivering a frontline service to players that meets (and exceeds) their expectations, whilst also resolving their enquiries at the first point of contact.
Ensuring that the client provides a first-class gaming experience for each and every one of their players.
Communicating effectively and efficiently with players and colleagues alike to ensure the delivery of business objectives and targets.
Managing all tasks in a timely and efficient manner.
Implementing change initiatives and actively promoting a positive culture.
Maintaining a full working knowledge of all functions within the operation.
Collaborating with other departments on projects and attend relevant meetings at other locations as required.
The person
If you re the right person for the job, we can teach you the role however, we would like you to have some of the following skills:
Experience within online gambling industry, including slots, bingo and casino.
Experience of handling email and telephone queries.
Fantastic customer service skills.
Exquisite oral and written communication skills.
Amazing fact-finding skills to resolve contacts and provide a first-time resolution.
You can type like the wind!
We also need you to be...
Passionate - a love of excellent customer service is imperative.
Versatile - if you can wear more than one hat at a time, and juggle multiple tasks in parallel (often with changing requirements and priorities); that s a start!
Team Player - it s not a one-man show - you need to work tirelessly with your stakeholders and peers and be able to interact inclusively and effectively with people at all levels.
Decisive - we like people who have the ability and experience to make decisions on their own.
Dependable - we pride ourselves in being there for our Players 24 hours a day 365 days a Year. So we need people who can be here, whatever the time of day or night.
Creative - we like fresh, exciting and outside-the-box, a willingness to innovate and explore new ideas is essential.
Successful - we re keen on people who set their goals - and achieve them.
What's on offer?
Competitive salary including a further 35% uplift on the hourly rate for any unsociable hours you may work (these hours are post 8pm).
Generous performance bonus
fixed shifts between the hours of 07:00 and 02:00 (Monday to Sunday).
Private Healthcare scheme.
Free on-site parking.
Enhanced Maternity/Paternity/Adoption pay.
Ride to Work Scheme.
Virgin Tribe - access to exclusive Virgin offers and experiences.
Life Assurance (x3 salary) and Contributory Pension Plan