Service Desk Analyst
- Recruiter
- Confidential
- Location
- Edinburgh
- Salary
- Competitive
- Posted
- 02 Aug 2022
- Closes
- 30 Aug 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Service Desk Analyst
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Do you have the tenacity and confidence to challenge the current thinking or trends to influence team success whilst ensuring exceptional customer service? We are looking for a highly motivated individual who is pragmatic in approach and is able to demonstrate good work ethics during all interactions.
This role is initially going to be on a 4 on, 4 off shift pattern with a view to move to a day shift pattern.
What you'll be doing..
1st and 2nd level IT Customer Service to ensure IT support is provided via telephone, remote support, network access, etc.;
Effective support of Customer facing systems is provided to customers to the required standard and within SLA
Effective support of internal desktops, laptops and printers and assigning to relevant departments if further investigation is required
Effective support of software including operating systems, application tools, PC application packages;
Effective support of more technically challenging systems and a broader understanding of IT
Extract and report accurately on Client data within the agreed SLA
Assign tasks to the IT Service Delivery and IT Technical Support Teams within an appropriate timescale to enable all 2nd level support activities to be performed to the required standard and within SLA
Ensuring all requests are logged using the IT Help Desk System
Logging and setting up all system administration services for the various IT systems in use throughout Node4 Starcom including adding new users & standard administration tasks as defined by the Technical Infrastructure team
Liaison with relevant 3rd Party IT suppliers/partners
Awareness of system maintenance and downtimes that affect the business
Responsibility to inform our customers of system downtimes and maintenance
Maintain effective communication with fellow IT staff throughout K3 group
What we're looking for..
Educated to degree level, preferably in an IT subject
1 year s professional IT experience preferred
Proven experience in a customer facing environment
Proven experience in making sound decisions
Articulates contribution of own department to business
Keeps up to date with market and commercial developments in and outside of K3 group.
Articulates contribution of own department to business;
Keeps up to date with market and commercial developments in and outside of K3 group.
Why join us?
Recognised as one of the UK s 100 Best Workplaces by Great Place to Work , Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.
We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.
Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers - and one another
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Do you have the tenacity and confidence to challenge the current thinking or trends to influence team success whilst ensuring exceptional customer service? We are looking for a highly motivated individual who is pragmatic in approach and is able to demonstrate good work ethics during all interactions.
This role is initially going to be on a 4 on, 4 off shift pattern with a view to move to a day shift pattern.
What you'll be doing..
1st and 2nd level IT Customer Service to ensure IT support is provided via telephone, remote support, network access, etc.;
Effective support of Customer facing systems is provided to customers to the required standard and within SLA
Effective support of internal desktops, laptops and printers and assigning to relevant departments if further investigation is required
Effective support of software including operating systems, application tools, PC application packages;
Effective support of more technically challenging systems and a broader understanding of IT
Extract and report accurately on Client data within the agreed SLA
Assign tasks to the IT Service Delivery and IT Technical Support Teams within an appropriate timescale to enable all 2nd level support activities to be performed to the required standard and within SLA
Ensuring all requests are logged using the IT Help Desk System
Logging and setting up all system administration services for the various IT systems in use throughout Node4 Starcom including adding new users & standard administration tasks as defined by the Technical Infrastructure team
Liaison with relevant 3rd Party IT suppliers/partners
Awareness of system maintenance and downtimes that affect the business
Responsibility to inform our customers of system downtimes and maintenance
Maintain effective communication with fellow IT staff throughout K3 group
What we're looking for..
Educated to degree level, preferably in an IT subject
1 year s professional IT experience preferred
Proven experience in a customer facing environment
Proven experience in making sound decisions
Articulates contribution of own department to business
Keeps up to date with market and commercial developments in and outside of K3 group.
Articulates contribution of own department to business;
Keeps up to date with market and commercial developments in and outside of K3 group.
Why join us?
Recognised as one of the UK s 100 Best Workplaces by Great Place to Work , Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.
We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.
Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers - and one another