Customer Onboarding Team Assistant
Customer Onboarding Team Assistant
Milton Keynes (Kents Hill)
£22,600 per annum (pro rata)
Part Time – 21.9 hour per week
Permanent
Closing: 14th August
Phone screening: 17 August
Interviews: 22 August
Would you thrive in a job that makes a real difference to people’s lives in your region, tackling fuel poverty and climate change?
Here at Grand Union, we are building a truly environmentally sustainable business for the future; retrofitting our customer’s homes, driving down our carbon footprint and embracing the circular economy. Our work directly impacts the housing crisis, supports sustainable communities and provides life-long homes for our customers. We provide critical services to the most vulnerable, but we also build shared ownership and outright sales for those who want to get on the property ladder.
We are passionate about our communities and our staff. We are committed to being a Learning Organisation, developing our colleagues’ talents to deliver the best service we can and supporting the next generation into a career in Housing.
About the role
We are currently recruiting a Customer Onboarding Assistant to join our Customer Onboarding team, providing support to empty properties quickly and re-let efficiently. Making it a smooth process for our customers moving into their new home.
· Take ownership of enquires into the team, sign posting to colleagues in the onboarding team, other teams or organisations where appropriate.
· Be responsible for checking rent & charges are correct at re-let and updating our housing management system where necessary.
· Prepare and coordinate onboarding documentation, as requested.
· Responsible for the onboarding mailbox, directing and allocating items to coordinators or other teams as necessary.
· Make referrals on behalf of Onboarding Co-ordinators to internal and/or external support services promptly and liaise with the relevant teams to monitor that the customer receives appropriate support to sustain their tenancy.
· Create and maintain property adverts on relevant CBL platforms or request nominations from local authorities.
· Chair weekly void meetings, ensuring all necessary agenda items are covered and communication between the teams is maintained.
What we’re looking for:
· Educated to GCSE level or equivalent with strong IT and Microsoft Office skills
· Experience in a similar role in voids & lettings or tenancy management services would be advantageous.
· Experience in a customer service environment.
· Experience delivering outstanding customer focussed services.
· Strong data management skills
· Competent IT User
What we offer:
· Annual leave 25 days rising to 30 days with length of service
· Generous defined contribution pension scheme – employer contribution up to 10%
· Life assurance (2x salary)
· Generous sick pay
· Free car parking
· Numerous learning and development opportunities including qualifications
· Paid professional subscriptions (max 2 if both relevant to role)
· Agile working
· Medicash counselling (helpline and face to face)
· On-site wellbeing activities including massages
· Free annual flu jabs
· Plus, lots more! (See attached benefits list)
If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.
You are just one click away from starting your journey with us…
We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.
NO AGENCIES
Closing: 14th August 2022