Retentions Agent
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 19 Jul 2022
- Closes
- 16 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change?
Red is recruiting driven Retentions Agents to join a market leading green energy company in Bristol whose aim is to make energy cheaper, greener, and simpler. They call this Plan Zero, which shows how they'll be fighting the climate crisis and transforming the way people use energy over the next decade.
They're looking for enthusiastic individuals who value customers and always strive to provide excellent service. If this sounds of interest to you, apply now!
Package and Benefits of a Retentions Agent:
Salary: GBP21,240 per annum
Location: Bristol, work from home MUST LIVE IN BRISTOL
Contract: Permanent, 37 hours per week
Hours: Rotating shift pattern of Monday to Friday, working between 8:00 am - 8:00 pm and Saturdays between 8:00 am - 5:30 pm
Extra 9% of salary on top of core pay to use as you like (i.e. cash, add to pension, or choose to spend on benefits)
34 days holiday (including Bank Holidays)
Healthcare benefit such as critical illness cover, life assurance, and health assessments
Gym membership and more!
Key Responsibilities of a Retentions Agent:
Being the first point of contact to customers with renewal, cancellation or upgrading queries
Providing excellent customer service, ensuring to always demonstrate the company's values
Managing inbound retention calls from customers, compliantly answering questions, and retaining and renewing customer policies
Effectively handling objections and carefully listening to customer needs
Managing collections activity by contacting existing customers who have cancelled their direct debit or missed payments to arrange payment
Providing support to colleagues and at times in other departments
Identifying potential improvements in operational processes and recommending change
Working to meet deadlines
Generating new business from existing customer base through outbound calls
Skills and Experience of a Retentions Agent:
Experience working in a customer focused environment with a passion for providing excellent service
Clear and confident communication skills in order to build rapport and go above and beyond to support customers
Outstanding persuasion and influencing skills
Ability to change personality style to suit target audience
A collaborative worker to support team and wider colleagues
Works well under pressure with the ability to bounce back from challenging conversations or situations
Great multitasking skills and able to concentrate on a task for a long period of time
If you'd like to work as a Retentions Agent whilst working from home, apply now!
Red Recruitment (Agency)
Red is recruiting driven Retentions Agents to join a market leading green energy company in Bristol whose aim is to make energy cheaper, greener, and simpler. They call this Plan Zero, which shows how they'll be fighting the climate crisis and transforming the way people use energy over the next decade.
They're looking for enthusiastic individuals who value customers and always strive to provide excellent service. If this sounds of interest to you, apply now!
Package and Benefits of a Retentions Agent:
Salary: GBP21,240 per annum
Location: Bristol, work from home MUST LIVE IN BRISTOL
Contract: Permanent, 37 hours per week
Hours: Rotating shift pattern of Monday to Friday, working between 8:00 am - 8:00 pm and Saturdays between 8:00 am - 5:30 pm
Extra 9% of salary on top of core pay to use as you like (i.e. cash, add to pension, or choose to spend on benefits)
34 days holiday (including Bank Holidays)
Healthcare benefit such as critical illness cover, life assurance, and health assessments
Gym membership and more!
Key Responsibilities of a Retentions Agent:
Being the first point of contact to customers with renewal, cancellation or upgrading queries
Providing excellent customer service, ensuring to always demonstrate the company's values
Managing inbound retention calls from customers, compliantly answering questions, and retaining and renewing customer policies
Effectively handling objections and carefully listening to customer needs
Managing collections activity by contacting existing customers who have cancelled their direct debit or missed payments to arrange payment
Providing support to colleagues and at times in other departments
Identifying potential improvements in operational processes and recommending change
Working to meet deadlines
Generating new business from existing customer base through outbound calls
Skills and Experience of a Retentions Agent:
Experience working in a customer focused environment with a passion for providing excellent service
Clear and confident communication skills in order to build rapport and go above and beyond to support customers
Outstanding persuasion and influencing skills
Ability to change personality style to suit target audience
A collaborative worker to support team and wider colleagues
Works well under pressure with the ability to bounce back from challenging conversations or situations
Great multitasking skills and able to concentrate on a task for a long period of time
If you'd like to work as a Retentions Agent whilst working from home, apply now!
Red Recruitment (Agency)