IT Technical Engineer
- Recruiter
- Confidential
- Location
- Camberley
- Salary
- 28000.00 - 40000.00 GBP Annual
- Posted
- 31 Jul 2022
- Closes
- 28 Aug 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
IT Technical Engineer
GBP28-40k (salary is negotiable since we are recruiting at two levels) + pension and flexible benefits
(working from office, home and client sites)
WHO WE ARE:
Named as one of the "top 10 places to work" by the National Technology Awards, a friendly and professional IT Support, Services and Solutions provider, bringing corporate technology to the SME is now looking for additional team members at different levels of experience, to look after the needs of our expanding client list.
TECHNICAL ENGINEER JOB PURPOSE:
Providing IT technical engineering / account management support directly to a group of assigned customers, you will provide solutions, design and manage projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate + level and seeking to constantly develop your skills further.
IT TECHNICAL ENGINEER OPERATIONAL RESPONSIBILITIES:
Responsibility as the IT Engineer/Account Manager (TAM) for several customers. Building a strong working relationship with the customer and attending regular reviews, contributing to the development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing and updating client documentation
Be the technical member of project teams for Office Fit-Outs, Server Replacements, Network Installations, Office365 Migrations, User Moves and PC Upgrades etc
Create and maintain documentation to assist other teams & to create and update configuration details for clients where responsibility is given
Assist the Client Account Managers in the creation of Statement of Works (SoW)
Carry out workshop activity such as PC setups
Assist colleagues and mentor less experienced Engineers and Apprentices with continual learning and growth
EXPERIENCE & SKILLS:
Proven support experience in a similar environment
Good level of technical experience especially knowledge of Windows 10/11 and Microsoft Office 2016/2019, Microsoft365 technologies (Exchange Online, SharePoint, OneDrive) keeping abreast of new developments
Proven experience in a customer contact/facing role
Understanding of incident management, problem management, change and configuration management
Understanding and worked with customer SLAs and KPIs
Able to quickly learn and demonstrate a genuine interest in new technologies
Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures
PROFESSIONAL QUALIFICATIONS:
Industry standard qualifications are desirable e.g. Microsoft, Cisco or qualified by experience
PAY, BENEFITS & WORKING HOURS
GBP28k to GBP40k, negotiable upon experience since we are recruiting at different levels; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office and home based, as well as on client sites.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
GBP28-40k (salary is negotiable since we are recruiting at two levels) + pension and flexible benefits
(working from office, home and client sites)
WHO WE ARE:
Named as one of the "top 10 places to work" by the National Technology Awards, a friendly and professional IT Support, Services and Solutions provider, bringing corporate technology to the SME is now looking for additional team members at different levels of experience, to look after the needs of our expanding client list.
TECHNICAL ENGINEER JOB PURPOSE:
Providing IT technical engineering / account management support directly to a group of assigned customers, you will provide solutions, design and manage projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate + level and seeking to constantly develop your skills further.
IT TECHNICAL ENGINEER OPERATIONAL RESPONSIBILITIES:
Responsibility as the IT Engineer/Account Manager (TAM) for several customers. Building a strong working relationship with the customer and attending regular reviews, contributing to the development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing and updating client documentation
Be the technical member of project teams for Office Fit-Outs, Server Replacements, Network Installations, Office365 Migrations, User Moves and PC Upgrades etc
Create and maintain documentation to assist other teams & to create and update configuration details for clients where responsibility is given
Assist the Client Account Managers in the creation of Statement of Works (SoW)
Carry out workshop activity such as PC setups
Assist colleagues and mentor less experienced Engineers and Apprentices with continual learning and growth
EXPERIENCE & SKILLS:
Proven support experience in a similar environment
Good level of technical experience especially knowledge of Windows 10/11 and Microsoft Office 2016/2019, Microsoft365 technologies (Exchange Online, SharePoint, OneDrive) keeping abreast of new developments
Proven experience in a customer contact/facing role
Understanding of incident management, problem management, change and configuration management
Understanding and worked with customer SLAs and KPIs
Able to quickly learn and demonstrate a genuine interest in new technologies
Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures
PROFESSIONAL QUALIFICATIONS:
Industry standard qualifications are desirable e.g. Microsoft, Cisco or qualified by experience
PAY, BENEFITS & WORKING HOURS
GBP28k to GBP40k, negotiable upon experience since we are recruiting at different levels; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office and home based, as well as on client sites.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to