Broker Relationship Manager

Our major client is looking to recruit a talented Claims Handler with strong relationship skills to liaise with our client's key Brokers.

You will manage a portfolio of Claims but will work closely with Client's to bring Claims to resolution, taking ownership of the critical issues necessary to manage the Claim.

This role is Ipswich based with hybrid working, enabling you to combine both home and office working.

As a Broker Relationship Manager your responsibilities will include:

Managing a portfolio of claims, proactively engaging with all stakeholders to resolve claims promptly and fairly
Developing and maintaining strong relationships externally and internally
Providing guidance and direction to Third Party Administrators for claims that fall outside of the Delegated Authority arrangements
Attending audit performance discussions with the key partners
Attending meetings explaining portfolio management performance
Preparing and presenting large claim activity to the Management team
Managing your TPA relationships by ensuring they comply with all SLAs and claims handling guidelinesTo be a successful Broker Relationship Manager you will demonstrate:

Strong Claims handling experience - in any class - as your ability to successfully manage and resolve claims issues is key
Excellent communication, presentation and influencing skills
Strong relationship building skills
Ability to prioritize with excellent organisation
Ability to work in a fast-paced environment and manage competing deadlines