Customer Support Coordinator (Maternity Cover)
- Recruiter
- Confidential
- Location
- Hitchin
- Salary
- Holidays, Pension, Parking
- Posted
- 21 Jul 2022
- Closes
- 18 Aug 2022
- Sectors
- Education & Teaching, Support
- Contract Type
- Contract
- Hours
- Full Time
Job Title: Customer Support Coordinator (Maternity Cover)
Salary: up to GBP23,500 per annum
Location: Hitchin, Hertfordshire
Hours: 37.hr Monday to Friday - 8.00am - 5.00pm
Our client is a global organisation, with a family business culture employing more than 15,000 employees worldwide. In the UK, they offer many developments and training opportunities, supporting over 550 employees in the field as well as within our 13 different office locations.
Responsibilities include:
Creating and maintaining customer master data in the Salesforce CRM system
Maintaining and tidying up data held within both SAP and Salesforce systems
Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders
Handling customer enquiries over the phone & email; price enquiries, stock availability, and delivery queries.
Processing orders of door hardware, ironmongery & automatic door operators for our customers, on our SAP system
Processing customer returns, logging onto system, and ensuring credits are issued accordingly Skills:
Previous experience in a product support role, which includes carrying out tasks such as processing orders and returns
Be able to evidence examples of taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner
Proven experience in building a strong rapport with business partners over the phone and on email
Experience of dealing with high volume inbound calls
Excellent communication skills to be able to answer queries.
Experience of delivering excellent customer service both written and verbally, with great attention to detail.
A knowledge of SAP would be a distinct advantage.The Benefits:
25 Days Annual Leave + Bank Holidays
SMART Pension Scheme (Enhanced Company Contributions)
Life Insurance
Healthcare Support, including an Employee Support and Assistance Programme
Employee Discount Platform
Internal Recognition & Reward SchemesFor more information, Please contact Samantha on (phone number removed) at Adecco Welwyn Garden city.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary: up to GBP23,500 per annum
Location: Hitchin, Hertfordshire
Hours: 37.hr Monday to Friday - 8.00am - 5.00pm
Our client is a global organisation, with a family business culture employing more than 15,000 employees worldwide. In the UK, they offer many developments and training opportunities, supporting over 550 employees in the field as well as within our 13 different office locations.
Responsibilities include:
Creating and maintaining customer master data in the Salesforce CRM system
Maintaining and tidying up data held within both SAP and Salesforce systems
Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders
Handling customer enquiries over the phone & email; price enquiries, stock availability, and delivery queries.
Processing orders of door hardware, ironmongery & automatic door operators for our customers, on our SAP system
Processing customer returns, logging onto system, and ensuring credits are issued accordingly Skills:
Previous experience in a product support role, which includes carrying out tasks such as processing orders and returns
Be able to evidence examples of taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner
Proven experience in building a strong rapport with business partners over the phone and on email
Experience of dealing with high volume inbound calls
Excellent communication skills to be able to answer queries.
Experience of delivering excellent customer service both written and verbally, with great attention to detail.
A knowledge of SAP would be a distinct advantage.The Benefits:
25 Days Annual Leave + Bank Holidays
SMART Pension Scheme (Enhanced Company Contributions)
Life Insurance
Healthcare Support, including an Employee Support and Assistance Programme
Employee Discount Platform
Internal Recognition & Reward SchemesFor more information, Please contact Samantha on (phone number removed) at Adecco Welwyn Garden city.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website