Merchandiser/Account Manager
The Company:
An established family owned FMCG global distributor are looking for a Merchandiser / Account Manager to join their busy team. The company supply products across the retail market & have offices around the world, working with suppliers and retailers in over 50 countries worldwide. The team are responsible for a portfolio of customers ensuring quality service and support to both the customer and the sales team from point of order release through to delivery and after sales service. This is an office-based role Monday to Friday 8.00am-4.30pm.
Benefits:
21 days holiday
Participation in company bonus scheme
Company auto-enrolment pension scheme
Free parking
Generous sick pay scheme
Employee assistance programme
Eyecare vouchers
Modern office and canteen space (tea, coffee provided)
Job Duties:
Manage all aspects of Customer Accounts, UK, Europe and Worldwide from point of order release to point of delivery.
Responsible for cost s push back/challenge processing and transport.
Responsible for labelling production BD2.
Responsible for customer SLA compliance.
Co-ordinating picks over both sites/shifts.
Produce customer specification forms.
Book transport with customers and own G&B nominated haulers
Liaise with sales, shipping, warehouse departments to ensure timely delivery of orders.
Processing/labelling governance from initial admin through to final work sign off.
Managing filing systems/outlook-based diary tools.
Daily/Weekly reporting to Line Manager.
Daily monitoring of customer order status/attendance at daily operations meetings.
Responding to customer enquiries and complaints.
Manage a portfolio of customers and related tasks such as ordering labels, packaging, arranging transport etc.
Provide 360-degree account management from pick creation through to final delivery.
Ensuring the production priority board is populated with the orders that require processing.
Ensure a high standard of work and the efficient running of the warehouse.
Ensure the Production Team Leader/Warehouse Manager/Shift Manager is kept informed of all operational issues, in particular any that would affect the production processes.
Creation, proofing and qualification of labels to meet the required spec as required.
Assist in the training and development of operatives where required.
Other duties as required.
Skills Required:
Have experience in a similar role.
Strong customer service skills.
Strong administration & communication skills.
Must be able to prioritise and organise daily workload and work as part of a team
Knowledge of Navision (NAV) & Microsoft Excel is advantageous
Good Literacy and Numeracy skills essential- GCSEs in Maths and English.
By submitting your CV you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us
Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role please look at our website or follow us on social networking sites. All are updated on a daily basis
An established family owned FMCG global distributor are looking for a Merchandiser / Account Manager to join their busy team. The company supply products across the retail market & have offices around the world, working with suppliers and retailers in over 50 countries worldwide. The team are responsible for a portfolio of customers ensuring quality service and support to both the customer and the sales team from point of order release through to delivery and after sales service. This is an office-based role Monday to Friday 8.00am-4.30pm.
Benefits:
21 days holiday
Participation in company bonus scheme
Company auto-enrolment pension scheme
Free parking
Generous sick pay scheme
Employee assistance programme
Eyecare vouchers
Modern office and canteen space (tea, coffee provided)
Job Duties:
Manage all aspects of Customer Accounts, UK, Europe and Worldwide from point of order release to point of delivery.
Responsible for cost s push back/challenge processing and transport.
Responsible for labelling production BD2.
Responsible for customer SLA compliance.
Co-ordinating picks over both sites/shifts.
Produce customer specification forms.
Book transport with customers and own G&B nominated haulers
Liaise with sales, shipping, warehouse departments to ensure timely delivery of orders.
Processing/labelling governance from initial admin through to final work sign off.
Managing filing systems/outlook-based diary tools.
Daily/Weekly reporting to Line Manager.
Daily monitoring of customer order status/attendance at daily operations meetings.
Responding to customer enquiries and complaints.
Manage a portfolio of customers and related tasks such as ordering labels, packaging, arranging transport etc.
Provide 360-degree account management from pick creation through to final delivery.
Ensuring the production priority board is populated with the orders that require processing.
Ensure a high standard of work and the efficient running of the warehouse.
Ensure the Production Team Leader/Warehouse Manager/Shift Manager is kept informed of all operational issues, in particular any that would affect the production processes.
Creation, proofing and qualification of labels to meet the required spec as required.
Assist in the training and development of operatives where required.
Other duties as required.
Skills Required:
Have experience in a similar role.
Strong customer service skills.
Strong administration & communication skills.
Must be able to prioritise and organise daily workload and work as part of a team
Knowledge of Navision (NAV) & Microsoft Excel is advantageous
Good Literacy and Numeracy skills essential- GCSEs in Maths and English.
By submitting your CV you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us
Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role please look at our website or follow us on social networking sites. All are updated on a daily basis