Technical Support Advisor
- Recruiter
- Confidential
- Location
- Newark
- Salary
- Competitive
- Posted
- 22 Jul 2022
- Closes
- 19 Aug 2022
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Do you have excellent Customer Service Skills ?
Do you want to work for an expanding company?
Would you like to feel part of a warm and friendly team?
Benefits -
Working week of 40 hours, across 5 days set on a rota
Monday - Sunday 8 hour shifts between - 5:30am -22:00pm
Job Types: Full-time, Permanent
Salary: GBP20,200.00 per year
We are recruiting for Technical Support Advisor based in Newark.
What you will be doing -
Providing 1st line technical support for a range of key clients
Logging all incidents on relevant CRM and software systems
Diagnosing technical faults and providing over the phone solutions
Escalating technical queries to 2nd line support
Providing excellent levels of customer service and support
Monitor group emails, ensuring all queries received a response.
Skills / Experience
Great written and verbal
Problem solving and keen attention to detail
Driven to deliver high levels of Customer Service
Flexible approach to working hours
Clear telephone manner
Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
"Major Recruitment act as an Employment Agency for permanent roles and an
Employment Business for temporary opportunities
Do you want to work for an expanding company?
Would you like to feel part of a warm and friendly team?
Benefits -
Working week of 40 hours, across 5 days set on a rota
Monday - Sunday 8 hour shifts between - 5:30am -22:00pm
Job Types: Full-time, Permanent
Salary: GBP20,200.00 per year
We are recruiting for Technical Support Advisor based in Newark.
What you will be doing -
Providing 1st line technical support for a range of key clients
Logging all incidents on relevant CRM and software systems
Diagnosing technical faults and providing over the phone solutions
Escalating technical queries to 2nd line support
Providing excellent levels of customer service and support
Monitor group emails, ensuring all queries received a response.
Skills / Experience
Great written and verbal
Problem solving and keen attention to detail
Driven to deliver high levels of Customer Service
Flexible approach to working hours
Clear telephone manner
Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
"Major Recruitment act as an Employment Agency for permanent roles and an
Employment Business for temporary opportunities