111 CLINICAL ADVISOR - Milton Keynes
- Recruiter
- Confidential
- Location
- Milton Keynes
- Salary
- Competitive
- Posted
- 26 Jul 2022
- Closes
- 11 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Manpower is currently recruiting for NHS 111 Clinical Advisor on a permanent basis in several locations including Bicester, Oxfordshire, Milton Keynes and Otterbourne, Winchester. You will be required to work for the 111-single point of access service, the Clinical Advisor will carry out complex clinical triage in a sensitive manner providing assessment, advice, and information in line with clinical assessment software whilst utilising professional judgement and referring to other agencies where appropriate.
MAIN DUTIES AND RESPONSIBILITIES:
Work as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
Review incoming symptom based and health information, telephone enquiries and assess for urgency and priority.
Provide healthcare advice supported by clinical assessment software / clinical protocols and facilitate onward referral to other professionals if required.
Liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for the caller.
Work towards service delivery targets, clinical indicators, and national and locally negotiated targets.
Attend and actively participate in regular management meetings and work with the line manager to improve and/or consistently maintain performance.
Actively participate in regular call monitoring and quality of call handling to include call review and self-reflection.
Participate in Individual Performance Review and Development (IPRD) and Performance Development Plans.
Ensure continued professional development through mandatory training and within personal development plans.
Provide clinical and professional expertise as required to call centre colleagues.
Review, evaluate and recommend revisions of clinical assessment software.
Operate within all local and national policies, procedures and protocols provided.
Identify to the Clinical Lead/Shift Supervisor instances where the content of a call raises concerns over the welfare of patients, or concerns over vulnerable or at-risk individuals even if they are not the patient. This includes all perceived issues of risk, neglect, abuse or endangerment to all adults and children.
Always promote and enhance the image of the 111 in accordance with policies and procedures, promoting good relations with the public, patients, and other health care professionals through effective communication skills.
During frequent intense periods of demand, prioritise tasks and undertake numerous tasks simultaneously, to ensure effective service delivery
Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act and Trust Caldicott Guardianship principles.
Carry out tasks relating to evaluating services, e.g., staff questionnaires, audits, and equipment trials. 33.Work as an effective member of a high-performance team, ensuring self-awareness of surrounding environment and events.
To be flexible and adaptable to support service delivery across the organisation.
Have knowledge of escalation policies and emergency procedures as necessary.
Reflect the diversity of needs in healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding, e.g., text phone, interpretation services.
To ensure appropriate and effective communication links with other departmentsKNOWLEGDE AND EXPERIENCE REQUIRED
Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
Valid registration with NMC / HCPC
Triage experience
Customer service experience
Experience of dealing with emotionally charged situations
Ability to communicate effectively: aurally, orally and in writing.
Ability to work as part of a team
Ability to organise and prioritise work
Ability to remain calm while working under pressure
Sympathetic, respectful and caring approach to others
Computer skills
Understanding of Clinical Governance and audit practises
Motivated towards further professional developmentAll successful candidates will be required to undergo an enhanced DBS check and must be able to provide Manpower with additional ID which will include x2 photographic and x1 proof of address OR x1 photographic and x2 proof of address.
For information and assistance with your application please apply here
MAIN DUTIES AND RESPONSIBILITIES:
Work as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
Review incoming symptom based and health information, telephone enquiries and assess for urgency and priority.
Provide healthcare advice supported by clinical assessment software / clinical protocols and facilitate onward referral to other professionals if required.
Liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for the caller.
Work towards service delivery targets, clinical indicators, and national and locally negotiated targets.
Attend and actively participate in regular management meetings and work with the line manager to improve and/or consistently maintain performance.
Actively participate in regular call monitoring and quality of call handling to include call review and self-reflection.
Participate in Individual Performance Review and Development (IPRD) and Performance Development Plans.
Ensure continued professional development through mandatory training and within personal development plans.
Provide clinical and professional expertise as required to call centre colleagues.
Review, evaluate and recommend revisions of clinical assessment software.
Operate within all local and national policies, procedures and protocols provided.
Identify to the Clinical Lead/Shift Supervisor instances where the content of a call raises concerns over the welfare of patients, or concerns over vulnerable or at-risk individuals even if they are not the patient. This includes all perceived issues of risk, neglect, abuse or endangerment to all adults and children.
Always promote and enhance the image of the 111 in accordance with policies and procedures, promoting good relations with the public, patients, and other health care professionals through effective communication skills.
During frequent intense periods of demand, prioritise tasks and undertake numerous tasks simultaneously, to ensure effective service delivery
Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act and Trust Caldicott Guardianship principles.
Carry out tasks relating to evaluating services, e.g., staff questionnaires, audits, and equipment trials. 33.Work as an effective member of a high-performance team, ensuring self-awareness of surrounding environment and events.
To be flexible and adaptable to support service delivery across the organisation.
Have knowledge of escalation policies and emergency procedures as necessary.
Reflect the diversity of needs in healthcare communities by utilising all available resources to facilitate access to the service where there are barriers to communication and understanding, e.g., text phone, interpretation services.
To ensure appropriate and effective communication links with other departmentsKNOWLEGDE AND EXPERIENCE REQUIRED
Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
Valid registration with NMC / HCPC
Triage experience
Customer service experience
Experience of dealing with emotionally charged situations
Ability to communicate effectively: aurally, orally and in writing.
Ability to work as part of a team
Ability to organise and prioritise work
Ability to remain calm while working under pressure
Sympathetic, respectful and caring approach to others
Computer skills
Understanding of Clinical Governance and audit practises
Motivated towards further professional developmentAll successful candidates will be required to undergo an enhanced DBS check and must be able to provide Manpower with additional ID which will include x2 photographic and x1 proof of address OR x1 photographic and x2 proof of address.
For information and assistance with your application please apply here