Customer Service Team Leader
Customer Service Team Leader
Circa GBP33K DOE + Benefits
Nottingham
Are you an experienced, motivated Team Leader with strong Excel skills and a analytical mind set?
This thriving company have created a new division within their Customer Service function that will specialise in managing and maximising on the Sales Order conversions. You will supervise and coach a small team, develop stake holder relationships whilst encouraging continuous improvement.
Duties will include:
Planning and liaising with customer service, external stakeholders, and warehousing to ensure the successful shipping of order
Track incoming orders and deliveries and taking appropriate action for delays/pull forwards
Monitor key customer requirements to ensure their products are received and meeting expectation
Develop positive relationships with key contacts and partners
Operational management of a small team of customer service executives
Creating a variety of reports for strategic review
Actively identify opportunities for continuous improvementSkills and experience required
Experience working effectively in complex global organisations
Advanced Excel skills and comfortable with using formulas
Experience working in the Retail, ecommerce, or similar industry sector
Strong analytical skills
Experience in developing a team
Experience of managing and delivering against SLA'sIn return for your Team Leadership skills the company offer a superb range of company benefits including hybrid/home working and sociable Monday - Friday working hours. They have a great reputation, impressive staff retention record and exciting career prospects for the right person!
Apply NOW to avoid disappointment
Circa GBP33K DOE + Benefits
Nottingham
Are you an experienced, motivated Team Leader with strong Excel skills and a analytical mind set?
This thriving company have created a new division within their Customer Service function that will specialise in managing and maximising on the Sales Order conversions. You will supervise and coach a small team, develop stake holder relationships whilst encouraging continuous improvement.
Duties will include:
Planning and liaising with customer service, external stakeholders, and warehousing to ensure the successful shipping of order
Track incoming orders and deliveries and taking appropriate action for delays/pull forwards
Monitor key customer requirements to ensure their products are received and meeting expectation
Develop positive relationships with key contacts and partners
Operational management of a small team of customer service executives
Creating a variety of reports for strategic review
Actively identify opportunities for continuous improvementSkills and experience required
Experience working effectively in complex global organisations
Advanced Excel skills and comfortable with using formulas
Experience working in the Retail, ecommerce, or similar industry sector
Strong analytical skills
Experience in developing a team
Experience of managing and delivering against SLA'sIn return for your Team Leadership skills the company offer a superb range of company benefits including hybrid/home working and sociable Monday - Friday working hours. They have a great reputation, impressive staff retention record and exciting career prospects for the right person!
Apply NOW to avoid disappointment