Customer Service Advisor
- Recruiter
- Confidential
- Location
- Chester
- Salary
- 19000.00 - 20000.00 GBP Annual
- Posted
- 26 Jul 2022
- Closes
- 17 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
An opportunity to join an expanding and progressive company asa Customer Service Advisor (4 month contract) in a fast-paced and varied environment. As a Customer Service Advsior your role will involve receiving calls and emails from customers or tenants requesting various services, repairs or general queries.
Monday-Friday 9am-5pm.
Client Details
it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. For the Customer Service role the ability to learn new skills and systems quickly is essential, previous experience with CRM systems and Microsoft Office programs is also desired.
Description
Process calls and emails from internal departments and third parties
Resolve general enquires on a first call resolution basis where possible
Liaising with contractors, local authority officials and local offices
Liaising with other departments to manage processes and updates
Calculation of budget for minor repairs to individual properties
Creating regular reports and updates for Team Managers
Meetings with contractors and suppliers to review progress
Contractor monitoring throughout various processes
Awareness of health & safety, environmental health and critical issues and prioritise jobs accordingly
Awareness of reported issues which could be potential insurance claims and handling accordingly
Weekly catch up calls regarding outstanding and ongoing issuesProfile
Microsoft Excel and Outlook skills (including Inbox management) essential
High attention to detail and degree of accuracy required
Ability to prioritise and work to tight timescales and great organisational skills
Excellent communication skills, both written and verbal
Flexibility to complete ad-hoc work for various departments
Ability to work as a cohesive team
Able to manage difficult conversations and irate customersJob Offer
- Monday to Friday
- FTC
- Fun and Vibrant team
- Immediate start
- Town Centre Location
Monday-Friday 9am-5pm.
Client Details
it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. For the Customer Service role the ability to learn new skills and systems quickly is essential, previous experience with CRM systems and Microsoft Office programs is also desired.
Description
Process calls and emails from internal departments and third parties
Resolve general enquires on a first call resolution basis where possible
Liaising with contractors, local authority officials and local offices
Liaising with other departments to manage processes and updates
Calculation of budget for minor repairs to individual properties
Creating regular reports and updates for Team Managers
Meetings with contractors and suppliers to review progress
Contractor monitoring throughout various processes
Awareness of health & safety, environmental health and critical issues and prioritise jobs accordingly
Awareness of reported issues which could be potential insurance claims and handling accordingly
Weekly catch up calls regarding outstanding and ongoing issuesProfile
Microsoft Excel and Outlook skills (including Inbox management) essential
High attention to detail and degree of accuracy required
Ability to prioritise and work to tight timescales and great organisational skills
Excellent communication skills, both written and verbal
Flexibility to complete ad-hoc work for various departments
Ability to work as a cohesive team
Able to manage difficult conversations and irate customersJob Offer
- Monday to Friday
- FTC
- Fun and Vibrant team
- Immediate start
- Town Centre Location