Customer Care Team Leader
Customer Care Team Leader
European Languages Fluent in : Dutch or French
We are looking for a Contact Centre / Call Centre Customer Care Team Leader. This company operate a world class multi- lingual European contact centre servicing their customers across Europe. The company are growing rapidly and expanding their operation throughout Europe. Their customer service centre is inbound supporting the customers and sales operations in Europe
You will be leading multi-lingual speaking teams to deliver excellent customer service to the European market.
Customer Care Team Leader Role Profile:
Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to motivate and support a team to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
Lead a Team of Customer Care Administrators
Coach and Develop a High Performing Team
Resolve complex customer queries and complete follow-up actions.
Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
Carry out various channel quality reviews and help your team develop using a coaching approach.
Conduct regular 1-1s and performance reviews
At peak times, take calls and handle customer enquiries.
Assist with Recruitment with Customer Care
Collaborate with colleagues in Lifeplus to help us be the best we can be.
Develop product and process knowledge to continue providing excellent customer service.
Be a proud ambassador of Lifeplus to customers and colleagues.
Essential Experience:
1 year previous experience as a Team Leader in customer services
Experience of coaching a diverse team with multiple languages within a contact centre environment
Previous Team Leader/Supervisor experience, track record of managing a team of 10+
Passionate about delivering customer service.
Fluent in speaking and writing French or Dutch and English.
Positive and engaging communication skills.
Flexible Coaching & feedback skills / Effective Change Leadership
Ability to work in a team, ask for help and trust colleagues.
Ability to prioritise a varied workload, take ownership and drive Team Engagement
Interpret department, team and individual metrics for continuous improvement.
Problem-solving skills to take the initiative and develop your knowledge
Hours and Days: Monday to Friday, 37.5 hours a week - 08:30 - 16:45
Location: A mixture of home and office working however we do ask candidates to be able to commute to the St Neots Office.
This is an excellent position to further develop your career in customer service and you will be joining a growing company with a sense of urgency and a drive for customer excellence.
To join this company you must be able to demonstrate a solid career in customer services, have held a team lead position in a contact centre, understand the importance of KPIs/MI.
An interest in servicing a European client base and any language skills would be very advantageous. Please send your CV as soon as possible.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful.
Search criteria: Contact centre, Contact canter, call centre, Call centre, manager, Team leader
European Languages Fluent in : Dutch or French
We are looking for a Contact Centre / Call Centre Customer Care Team Leader. This company operate a world class multi- lingual European contact centre servicing their customers across Europe. The company are growing rapidly and expanding their operation throughout Europe. Their customer service centre is inbound supporting the customers and sales operations in Europe
You will be leading multi-lingual speaking teams to deliver excellent customer service to the European market.
Customer Care Team Leader Role Profile:
Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to motivate and support a team to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
Lead a Team of Customer Care Administrators
Coach and Develop a High Performing Team
Resolve complex customer queries and complete follow-up actions.
Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
Carry out various channel quality reviews and help your team develop using a coaching approach.
Conduct regular 1-1s and performance reviews
At peak times, take calls and handle customer enquiries.
Assist with Recruitment with Customer Care
Collaborate with colleagues in Lifeplus to help us be the best we can be.
Develop product and process knowledge to continue providing excellent customer service.
Be a proud ambassador of Lifeplus to customers and colleagues.
Essential Experience:
1 year previous experience as a Team Leader in customer services
Experience of coaching a diverse team with multiple languages within a contact centre environment
Previous Team Leader/Supervisor experience, track record of managing a team of 10+
Passionate about delivering customer service.
Fluent in speaking and writing French or Dutch and English.
Positive and engaging communication skills.
Flexible Coaching & feedback skills / Effective Change Leadership
Ability to work in a team, ask for help and trust colleagues.
Ability to prioritise a varied workload, take ownership and drive Team Engagement
Interpret department, team and individual metrics for continuous improvement.
Problem-solving skills to take the initiative and develop your knowledge
Hours and Days: Monday to Friday, 37.5 hours a week - 08:30 - 16:45
Location: A mixture of home and office working however we do ask candidates to be able to commute to the St Neots Office.
This is an excellent position to further develop your career in customer service and you will be joining a growing company with a sense of urgency and a drive for customer excellence.
To join this company you must be able to demonstrate a solid career in customer services, have held a team lead position in a contact centre, understand the importance of KPIs/MI.
An interest in servicing a European client base and any language skills would be very advantageous. Please send your CV as soon as possible.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful.
Search criteria: Contact centre, Contact canter, call centre, Call centre, manager, Team leader