Customer Service Advisor **Immediate Start
- Recruiter
- Confidential
- Location
- Leicester
- Salary
- DOE
- Posted
- 27 Jul 2022
- Closes
- 24 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Do you class yourself as an experienced customer advisor that can deliver exceptional customer service? Would you like work for a four generation family run company dedicated to the provision of care products throughout the UK?
Working with a company that has multiple sites across the UK and great head office location in Liverpool you will be working at the site based in Leicester, where you will be part of the Customer Care team responsible for speaking to CCG's, nurse professionals, GP surgeries and patients that require appliances or medication.
This is a role that requires attention to detail and assertiveness
Benefits of the role include:
A competitive basic salary to be discussed at interview depending on experience.
Working hours of (Apply online only) on a Monday to Friday
Free on-site car parking facilities / local public transport links.
Pensions and healthcare scheme.
Holiday allowance scheme.
Day to Day duties include -
Manage workload to ensure prescriptions for customer deliveries are received in line with agreed timescales
Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions
Complete all calls in line with our quality monitoring process
Handle IB telephony queries (patients/ GP surgeries and medical professionals)
Data entry (which may include ordering of medication)
Meet individual daily targets as set by the business
Flexible to change in order to meet business needs
Work within regulatory and GDPR requirements
In order to apply for this role you must have the following experience/background -
1-2 year experience in a customer service background understanding the importance of delivering a high quality service
Have the ability to work to targets/KPI's with a consistent approach
Be able to adapt to a fast working environment with change
Use appropriate questioning and listening techniques
Be a team player
If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on (url removed)
If you require any further information on the role, please contact Alex at or call (phone number removed)
Working with a company that has multiple sites across the UK and great head office location in Liverpool you will be working at the site based in Leicester, where you will be part of the Customer Care team responsible for speaking to CCG's, nurse professionals, GP surgeries and patients that require appliances or medication.
This is a role that requires attention to detail and assertiveness
Benefits of the role include:
A competitive basic salary to be discussed at interview depending on experience.
Working hours of (Apply online only) on a Monday to Friday
Free on-site car parking facilities / local public transport links.
Pensions and healthcare scheme.
Holiday allowance scheme.
Day to Day duties include -
Manage workload to ensure prescriptions for customer deliveries are received in line with agreed timescales
Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions
Complete all calls in line with our quality monitoring process
Handle IB telephony queries (patients/ GP surgeries and medical professionals)
Data entry (which may include ordering of medication)
Meet individual daily targets as set by the business
Flexible to change in order to meet business needs
Work within regulatory and GDPR requirements
In order to apply for this role you must have the following experience/background -
1-2 year experience in a customer service background understanding the importance of delivering a high quality service
Have the ability to work to targets/KPI's with a consistent approach
Be able to adapt to a fast working environment with change
Use appropriate questioning and listening techniques
Be a team player
If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on (url removed)
If you require any further information on the role, please contact Alex at or call (phone number removed)