Customer Contact Services Advisor

Joining us as a Customer Experience Advisor, you will help Stonewater deliver its customer promise in delivering a high level of customer service and delivering a right first time approach whilst adhering to target times.You will deal with a variety of enquiries into the Customer Services Centre in relation to repairs, estate management, rent and all other social housing enquiries. Whilst telephone is the primary channel, we are seeing a move to email and webchat amongst other channels and in joining us you will be given the opportunity to train in all aspects of the Customer Services Centre.
By joining our team you will have full support in your role as we maximise the benefits of working from home and working from our hub
Role includes shift work to cover our opening hours of 8-8 Monday to Friday and 9-1 on a Saturday
So, if you;
Have experience of working in customer contact centre or customer service environment.
Have great computer skills and are confident working within multisystem environments.
Thrive under pressure whilst also able to deliver consistent, high levels of customer service.
Can work pro-actively in a team environment, supporting colleagues and sharing the workload.
Have excellent communication skills with the ability to deliver a range of information in a clear and concise manner.
Are committed to continuous improvement and innovation.
Have good numeracy and literally skills.
Are highly organised with the ability to prioritise workload and meet targets.
Then we d love to hear from you! It s time to !
It's worth noting that some days will be spent working in our Bournemouth Hub.
Appointment to this role will be subject to, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Are you ready to ?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date