Store Manager
Job Title: Self Store Manager
Salary: circa GBP25k (dependent on experience) + bonus
Hours per week: 40 Monday to Friday + Saturday morning rota (Occasional)
Location: Chipping Norton
Duration: Permanent
Job Description
Reporting to the Directors and liaising with operational and customer service teams in all the branches, this position is responsible for the overall development and performance of a self-storage group in the Cotswolds and Birmingham area.
This is an extremely varied role that will require a broad range of business skills. As a predominantly customer-facing role, you will have regular contact with new and existing customers, where customer service, sales, and marketing attributes will be of the utmost importance. Strength in running operations and a requirement to prepare and adhere to a financial budget are also important.
This role is suited to an entrepreneurial, positive, highly motivated self-starter who enjoys the responsibility of growing their own business and is results and target focussed.
Experience in self-storage or management experience within a retail environment would be preferred but not essential.
Role Responsibilities
Providing overall management to all Storage Facilities - including daily operations, security, sales, and staff performance.
Ensuring the facility is opened and closed on time in line with operating procedures.
Handling all sales enquiries promptly and efficiently including web, webchat, email, phone, and face to face.
Ensuring that all enquiries are logged accurately and followed up within the agreed timescales.
Driving progression of sales with specific, targeted initiatives.
Providing customers visiting the site with a tour of the facilities ensuring that all key sales points are highlighted and demonstrated clearly.
Managing all customer sales and ensuring paperwork, ID checks, and any additional sales are handled correctly.
Dealing with any customer enquiries relating to their contract or account in a timely manner.
Generating & sending out invoices, handling payments, and chasing overdue accounts.
Ensuring that all administrative duties are dealt with accurately and in a timely manner: customer files; financial information (invoices, receipts); delivery paperwork, and all other paperwork & emails relating to the day to day running of the site.
Developing and maintaining relationships with local businesses through networking, promoting visits to the site, use of social media, and attending local events if required.
Ensuring the entire site is kept clean and tidy and any day-to-day maintenance is either dealt with directly or logged and reported in the appropriate manner to the facilities teams.
Being responsible for site security and ensuring the facility and vehicles are locked when not in use and security systems are working properly.
Developing the team to ensure that we continually deliver to a high standard and exceed customer expectations.
Following all company procedures and standards relating to HR, Quality, and Health & Safety.
Providing feedback to your team and reporting performance to the rest of the business.
Undertaking all other duties as reasonably requested by the Company.
Person Specification
Excellent customer service and sales skills with a desire to hit budgets and targets - with historical self-storage experience, or management experience within the retail sector.
Strong interpersonal skills with the ability to build rapport with customers and colleagues, both face to face and also on the phone.
Good computer literacy and competency with MS Office (Excel, Word, Outlook) as well as examples of being able to adapt and use bespoke software when required.
Organised and administratively very strong
Full driving licence (B1+E)
A strong capability to solve problems within the workplace independently. A track record of taking the lead .
Previous experience in managing & motivating teams of people.
Comfortable with working as part of a small team and spending time alone
Salary: circa GBP25k (dependent on experience) + bonus
Hours per week: 40 Monday to Friday + Saturday morning rota (Occasional)
Location: Chipping Norton
Duration: Permanent
Job Description
Reporting to the Directors and liaising with operational and customer service teams in all the branches, this position is responsible for the overall development and performance of a self-storage group in the Cotswolds and Birmingham area.
This is an extremely varied role that will require a broad range of business skills. As a predominantly customer-facing role, you will have regular contact with new and existing customers, where customer service, sales, and marketing attributes will be of the utmost importance. Strength in running operations and a requirement to prepare and adhere to a financial budget are also important.
This role is suited to an entrepreneurial, positive, highly motivated self-starter who enjoys the responsibility of growing their own business and is results and target focussed.
Experience in self-storage or management experience within a retail environment would be preferred but not essential.
Role Responsibilities
Providing overall management to all Storage Facilities - including daily operations, security, sales, and staff performance.
Ensuring the facility is opened and closed on time in line with operating procedures.
Handling all sales enquiries promptly and efficiently including web, webchat, email, phone, and face to face.
Ensuring that all enquiries are logged accurately and followed up within the agreed timescales.
Driving progression of sales with specific, targeted initiatives.
Providing customers visiting the site with a tour of the facilities ensuring that all key sales points are highlighted and demonstrated clearly.
Managing all customer sales and ensuring paperwork, ID checks, and any additional sales are handled correctly.
Dealing with any customer enquiries relating to their contract or account in a timely manner.
Generating & sending out invoices, handling payments, and chasing overdue accounts.
Ensuring that all administrative duties are dealt with accurately and in a timely manner: customer files; financial information (invoices, receipts); delivery paperwork, and all other paperwork & emails relating to the day to day running of the site.
Developing and maintaining relationships with local businesses through networking, promoting visits to the site, use of social media, and attending local events if required.
Ensuring the entire site is kept clean and tidy and any day-to-day maintenance is either dealt with directly or logged and reported in the appropriate manner to the facilities teams.
Being responsible for site security and ensuring the facility and vehicles are locked when not in use and security systems are working properly.
Developing the team to ensure that we continually deliver to a high standard and exceed customer expectations.
Following all company procedures and standards relating to HR, Quality, and Health & Safety.
Providing feedback to your team and reporting performance to the rest of the business.
Undertaking all other duties as reasonably requested by the Company.
Person Specification
Excellent customer service and sales skills with a desire to hit budgets and targets - with historical self-storage experience, or management experience within the retail sector.
Strong interpersonal skills with the ability to build rapport with customers and colleagues, both face to face and also on the phone.
Good computer literacy and competency with MS Office (Excel, Word, Outlook) as well as examples of being able to adapt and use bespoke software when required.
Organised and administratively very strong
Full driving licence (B1+E)
A strong capability to solve problems within the workplace independently. A track record of taking the lead .
Previous experience in managing & motivating teams of people.
Comfortable with working as part of a small team and spending time alone