Internal Service Desk Analyst

Have you always wanted to work for a dynamic, innovative company? We have an ideal vacancy for a dedicated and committed Internal Service Desk Analyst responsible for providing first level support working at their offices in Farnborough. So, if you are service-led, customer focused and have initiative, a professional demeanor and can communicate clearly and believe in treating people with trust and respect this is the role for you.

Responsibilities:

Handle service requests that come in via our help desk system, phone or
Work closely with the US based HelpDesk and wider IT
Monitor end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel
Document issues found and troubleshooting practices
Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks and telecommunications
Management of the IT inventory including the enrolment of phones and tablets
Review and update technical support documentation to ensure information is complete and accurate
Collaborate with third-party vendors to facilitate and maintain software integrations or hardware dependenciesSkills and Experience:

Ability to be flexible with the schedule and work extra hours as needed on exceptional occasions
Bachelor's Degree in Business or Computer Science preferred
2+ years of experience with hardware support
Strong knowledge of Microsoft Client operating systems up to Windows 10 is required
Experience with supporting Apple products (MacBooks, iPhones, iPads)
Evidence of achieving a recent industry certification such as CompTIA A+, ITIL or a Microsoft Certification
Routine system administration activities, for example, resetting passwords, printer set-ups, user account management and accessibility management
Can troubleshoot, diagnose and repair computer hardware, telecommunications and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal
Training skills necessary to educate employees on the use of hardware, software and processes
Working knowledge of network wiring standards and protocols
Experience in using an MDM solution to manage phones and tablets
Possesses excellent organisational skills with an exceptional attention to detail
Strong critical thinking, problem solving, time management and prioritisation skills with the ability to work autonomously
Ability to work under pressure and able to prioritise to complete tasks in a timely manner
Exhibits well-developed interpersonal skills that promote and foster a team culture
Strong communication skills, both written and verbal to establish and maintain effective working relationshipsDesired Skills

Experience with Microsoft SCCM/Configuration Manager/Intune
ITIL knowledge is a plus
Office 365 Administration
Must possess the legal ability to work in the United Kingdom