PMO and Communications Manager

Job Purpose
The purpose of the role is to address the gaps and pain points on large, global accounts and provides a hybrid role that covers PMO and account management, client care, thought leadership, and communications. It focuses on building leadership strategies that match client priorities and delivers Dark Green results. Keeps leadership team in lock step with truly desired outcomes. Keyed into people on account.

Key Tasks:

Client Care
PMO
Account Management
Employee Engagement
Communications

Partner with CBRE Alliance Director, Regional Alliance Directors, Finance Director and other account team managers and SMEs to develop, track and achieve overall account strategy (annual Account Development Plan) coordinate joint sessions to gain alignment on annual strategy with defined goals/targets and manage the communication of the above plans to client in a structured cadence of meetings that ensure fulfilment of contractual obligations and strengthen the partnership.

Client Care

ADP
Kingsley prep
Client Care Program & Performance Tracking
Client Relationship mapping
Client Connect tracking
RFI/RFQ/RFP support
QBRs
Partnership Surveys
SET Meeting

PMO
Provide program management expertise for the implementation of key initiatives which may include the implementation, maintenance, and improvement of technology platforms to aid in account delivery

Account Review
Annual Account Executive Snapshot
ADP - performance management
Weekly SMT
Ad Hoc Deliverables / Meetings / calls
Regional Town Halls
Employee Engagement Plan
Continuous Improvement
Org Chart - oversight
Account Case Studies - library
Account Recognition Program
Quarterly Town Halls and prep calls

Account Management
Ensure compliance with governance structure with respect to meeting frequencies, deliverables and objectives. Oversee monthly operations review meetings and provide support where/if necessary
Act as governance point of contact to ensure services provided align with contractual requirements (and ensure that contractual obligations are met such as reporting, governance structures, etc.)

Central Ownership of account tools/systems (supported by regional SPOcs and functional SMEs)
Sharepoint & Sharepoint updates
Dashboard Tableau & Vantage
Si7 updates & accuracy
Asset Register / End of Life / Replacement tracking
Glidepath & Value Track
Best Practice Sharing
Drive account excellence
General simplification & account streamlining

Employee Engagement

Employee Engagement Plan
Employee Engagement Plan tracking
Reward & Recognition (Spot, Bravo, Excellence awards by region)
Global All Hands activities
Team engagement activities
Quarterly Town Hall planning, coordinating, hosting

Communications
Lead delivery of Communications on the account, working with Service Line Leaders to develop effective communication and training programs in support of the various initiatives thus driving global consistency, and positive engagement

Global Communications Plan
Global Communications Strategy & PMO
AD Messaging
Newsletters
myworkplace app digital content
Sharepoint community management
Compliance & HSE safety messaging
YE Report
Yearbook
Road Shows (as applicable)

Person Specification:

Requires strong analytical and quantitative skills to comprehend, analyze, and interpret highly complex business and financial data and develop innovative solutions
Ability to solve advanced problems and deal with a variety of options in complex situations.
Ability to develop reports, manuals, speeches and presentations using distinctive style on complex topics to employees, clients, and senior leadership
Excellent Communications skills both internal & external across multiple geographies to help align team around goals, development and improvement plans
Requires strong relationship building skills to motivate and negotiate effectively with key employees, senior leadership, and client groups to take desired action
Strong skills with Microsoft Office Suite
Extensive proven related experience and/or training in operations, finance, accounting, consulting, or project management, including experience in business integration in the commercial real estate industry