Customer Service Manager
- Recruiter
- Confidential
- Location
- Lincoln
- Salary
- 42000.00 - 45000.00 GBP Annual
- Posted
- 28 Jul 2022
- Closes
- 25 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
JOB TITLE: Customer Service Manager
LOCATION: Lincoln.
SALARY: GBP42,000 - GBP45,000
CONTRACT TYPE: 6 month Contract -permanent position highly possible
The COMPANY
Our client is a well-established not for profit trust. They are now one of the UK's largest organisations in their field employing over 4000 people. Our client is looking for a Customer Service Manager to oversee a team and to manage crucial changes in their business.
The ROLE
The Customer Service Manager will be required to:
Work on a 6-month contract. There is a very good possibility of this job becoming permanent.
A strategic role overseeing a small customer service team and a Team Leader.
Recruit the team in Lincoln. A team is currently in place in Oxford - the department is moving to Lincoln, so a new team will need to be established.
Managing the customer services team performance and achievements through setting clear objectives and close monitoring of KPI delivery.
Monitor and provide reports on daily, weekly and monthly occupancy performance, call volumes, enquiry levels and sales pipeline conversion.
Identify and support initiatives for service improvement.
Ensure team have buy in with Salesforce which is a new system for our client.
Once you are settled, THIS IS A HYBRID ROLE - WORK FROM HOME THREE DAYS A WEEK.
The CANDIDATE
Our client is looking for a strong Customer Service Manager candidate with the following skills and experience:
Proven success as a Customer Service Manager.
Have a project /change management mentality. You will be establishing a team, ensuring that all leads, enquiries, call activity, conversion figures, and monitoring are effective - so you will need to be very comfortable with collating, analysing, influencing, and driving through change.
A good man manager.
Ability to multi-task, prioritise, and manage time effectively.
Proficient with MS Office especially MS Excel and Powerpoint.
Excellent communication skills.
ALTERNATIVE TITLES: Customer Services Manager, Manager - Customer Service, Telesales Manager, Customer Service Team Leader, Internal Sales Manager. ID1
This role is commutable from:
Lincoln
Newark-on-Trent
Sleaford
Saxilby
Sutton on Trent
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Administrator, Recruitment Administrator, Administrative Officer, Office Manager, admin, Secretary, PA, Administrator
LOCATION: Lincoln.
SALARY: GBP42,000 - GBP45,000
CONTRACT TYPE: 6 month Contract -permanent position highly possible
The COMPANY
Our client is a well-established not for profit trust. They are now one of the UK's largest organisations in their field employing over 4000 people. Our client is looking for a Customer Service Manager to oversee a team and to manage crucial changes in their business.
The ROLE
The Customer Service Manager will be required to:
Work on a 6-month contract. There is a very good possibility of this job becoming permanent.
A strategic role overseeing a small customer service team and a Team Leader.
Recruit the team in Lincoln. A team is currently in place in Oxford - the department is moving to Lincoln, so a new team will need to be established.
Managing the customer services team performance and achievements through setting clear objectives and close monitoring of KPI delivery.
Monitor and provide reports on daily, weekly and monthly occupancy performance, call volumes, enquiry levels and sales pipeline conversion.
Identify and support initiatives for service improvement.
Ensure team have buy in with Salesforce which is a new system for our client.
Once you are settled, THIS IS A HYBRID ROLE - WORK FROM HOME THREE DAYS A WEEK.
The CANDIDATE
Our client is looking for a strong Customer Service Manager candidate with the following skills and experience:
Proven success as a Customer Service Manager.
Have a project /change management mentality. You will be establishing a team, ensuring that all leads, enquiries, call activity, conversion figures, and monitoring are effective - so you will need to be very comfortable with collating, analysing, influencing, and driving through change.
A good man manager.
Ability to multi-task, prioritise, and manage time effectively.
Proficient with MS Office especially MS Excel and Powerpoint.
Excellent communication skills.
ALTERNATIVE TITLES: Customer Services Manager, Manager - Customer Service, Telesales Manager, Customer Service Team Leader, Internal Sales Manager. ID1
This role is commutable from:
Lincoln
Newark-on-Trent
Sleaford
Saxilby
Sutton on Trent
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Administrator, Recruitment Administrator, Administrative Officer, Office Manager, admin, Secretary, PA, Administrator