Claims Agent
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 29 Jul 2022
- Closes
- 26 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Role: Claims Agent
Location: Bristol City Centre, BS1
Salary: GBP23,423.73 (Your package will include a competitive salary to include a monthly paid bonus if set KPI's are achieved.)
Hours: 37.5 hours weekly, Core Hours between 8:00 am - 6:00 pm
Hybrid working - 2 days at home
The company is one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over GBP2 billion.
JOB DESCRIPTION FOR CLAIMS AGENT, IN BRISTOL
The Claims Agent role will be based from the office in Bristol City Centre.
The company are looking for a customer focused individual who has a background of working within a fast paced customer service and administration based roles
Key responsibilities for Claims Agent role include:
To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
To validate returned claim forms against clearly defined policies to establish if the company are liable for loss and damage in transit issuing settlement or rejecting where appropriate
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
Complete ad hoc tasks in relation to the above when appropriate
QUALIFICATIONS
About You
As the successful candidate you will have proven and demonstrable experience of working in a fast paced customer service environment. Your outstanding communication skills both over the phone and face to face will be fully utilise in this role. We would also expect;
The ability to build a quick rapport with the customer
Polite and professional and willingness to go the 'extra mile' to exceed customer expectations
Working as a team player and on your own initiative
Excellent administration skills with the ability to use Microsoft Office / Google programmes
Demonstrate high levels of self-motivation and initiative to effectively problem solve.
Flexibility, Hard Work and Accountability.
If you are interested in becoming a Claims Agent, in Bristol please submit your application, and please contact Ana on for your further queries
Location: Bristol City Centre, BS1
Salary: GBP23,423.73 (Your package will include a competitive salary to include a monthly paid bonus if set KPI's are achieved.)
Hours: 37.5 hours weekly, Core Hours between 8:00 am - 6:00 pm
Hybrid working - 2 days at home
The company is one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over GBP2 billion.
JOB DESCRIPTION FOR CLAIMS AGENT, IN BRISTOL
The Claims Agent role will be based from the office in Bristol City Centre.
The company are looking for a customer focused individual who has a background of working within a fast paced customer service and administration based roles
Key responsibilities for Claims Agent role include:
To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
To validate returned claim forms against clearly defined policies to establish if the company are liable for loss and damage in transit issuing settlement or rejecting where appropriate
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
Complete ad hoc tasks in relation to the above when appropriate
QUALIFICATIONS
About You
As the successful candidate you will have proven and demonstrable experience of working in a fast paced customer service environment. Your outstanding communication skills both over the phone and face to face will be fully utilise in this role. We would also expect;
The ability to build a quick rapport with the customer
Polite and professional and willingness to go the 'extra mile' to exceed customer expectations
Working as a team player and on your own initiative
Excellent administration skills with the ability to use Microsoft Office / Google programmes
Demonstrate high levels of self-motivation and initiative to effectively problem solve.
Flexibility, Hard Work and Accountability.
If you are interested in becoming a Claims Agent, in Bristol please submit your application, and please contact Ana on for your further queries