IT Service Desk Analyst
- Recruiter
- Confidential
- Location
- Guildford
- Salary
- Competitive
- Posted
- 29 Jul 2022
- Closes
- 26 Aug 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
IT Service Desk Analyst
We are currently assisting a law firm in recruiting an IT Service Desk Analyst to support all their internal users/partners. As an IT Service Desk Analyst you will be required to offer a VIP service throughout and escalate issues when required.
Role
Working as part of a team of three to provide high quality support and assistance on all aspects of IT.
Providing a professional and consistent level of telephone and desk-side support
Assisting with providing support to the firm by telephone and remote control as required
Ensuring all requests are accurately recorded and responded to within a timely manner
Set up of Video Conferences and AV equipment for both internal and external meetings
Investigate and take ownership of AV issues. Liaise with the AV maintainers and ensure speedy resolution of AV issues.
Perform daily checks on the multi-functional devices and printers.
Configuration, Maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
Promoting the use of IT to staff
Exchanging and moving desktop PCs and telephony equipment
Liaising with Technical Support team and third party maintenance suppliers
Imagining and maintaining HP desktop PCs and laptops
Deployment and maintenance of Smartphone and Tablet devices
Administration of the telecoms systems
Utilising and providing updates for the IT knowledge base
Assisting with the creation and updating of documentation
Other Support related activities as required Technical Skills
Good knowledge of Microsoft applications, particularly Outlook
ITIL aware
Sound troubleshooting skills
Good knowledge of windows 10 and Office 365
Experience of supporting Multi-functional Devices and printers
Experience of supporting AV and video conference systems
Experience of supporting mobile devices including Blackberry, iPhone and iPad
Experience of using an Incident Management systemPerson Specification
Ability to work independently and as part of a team
Excellent customer service and communication skills
Able to manage Stakeholder expectations
Highly motivated and methodical with good problem solving skills.
Able to work under pressure, prioritise workloads, identify business-critical issues and act upon them
Experience of working in a professional services organisation, Law Firm is desirable
Flexible approach to working, including a willingness to work out of hours.Please send over your CV to apply for the role, if you have any questions about the position then call and ask for James
We are currently assisting a law firm in recruiting an IT Service Desk Analyst to support all their internal users/partners. As an IT Service Desk Analyst you will be required to offer a VIP service throughout and escalate issues when required.
Role
Working as part of a team of three to provide high quality support and assistance on all aspects of IT.
Providing a professional and consistent level of telephone and desk-side support
Assisting with providing support to the firm by telephone and remote control as required
Ensuring all requests are accurately recorded and responded to within a timely manner
Set up of Video Conferences and AV equipment for both internal and external meetings
Investigate and take ownership of AV issues. Liaise with the AV maintainers and ensure speedy resolution of AV issues.
Perform daily checks on the multi-functional devices and printers.
Configuration, Maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
Promoting the use of IT to staff
Exchanging and moving desktop PCs and telephony equipment
Liaising with Technical Support team and third party maintenance suppliers
Imagining and maintaining HP desktop PCs and laptops
Deployment and maintenance of Smartphone and Tablet devices
Administration of the telecoms systems
Utilising and providing updates for the IT knowledge base
Assisting with the creation and updating of documentation
Other Support related activities as required Technical Skills
Good knowledge of Microsoft applications, particularly Outlook
ITIL aware
Sound troubleshooting skills
Good knowledge of windows 10 and Office 365
Experience of supporting Multi-functional Devices and printers
Experience of supporting AV and video conference systems
Experience of supporting mobile devices including Blackberry, iPhone and iPad
Experience of using an Incident Management systemPerson Specification
Ability to work independently and as part of a team
Excellent customer service and communication skills
Able to manage Stakeholder expectations
Highly motivated and methodical with good problem solving skills.
Able to work under pressure, prioritise workloads, identify business-critical issues and act upon them
Experience of working in a professional services organisation, Law Firm is desirable
Flexible approach to working, including a willingness to work out of hours.Please send over your CV to apply for the role, if you have any questions about the position then call and ask for James