Project Support Analyst - IT
- Recruiter
- Confidential
- Location
- Oxfordshire
- Salary
- Competitive
- Posted
- 29 Jul 2022
- Closes
- 26 Aug 2022
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
As a Project Support Analyst at Unipart your role is to ensure adherence to Client Service Level Agreements, Key Performance Indicators and to provide project admin support as required. As part of your
Key responsibilities
Formalise the monitoring of all Client SLA and KPI targets
Comprehensively measure and report on all critical SLA s and KPI s
Work with the team to ensure delivery compliance in terms of incident resolution and change delivery
Work closely with the Process Improvement Manager to ensure that process improvements drive continuous improvement of our performance against SLA s and KPI s
Carry out a number of admin and reporting tasks related to clients (in terms of contractual SLAs related to client account setup / deletion, incident SLA etc) client invoicing tasks, assistance with client monthly report packs etc
Attend monthly service reviews to discuss performance against SLA s and KPI s
Carry out ad hoc client account management activities to support the team as and when required
About You
We d love you to have the following skills and experience, but please apply if you think you d be able to perform well in this role!
You re a strong relationship building with great communication and people skills
An assertive self-starter
You have a "can do" flexible attitude
You are excellent at multitasking and have fab organisational skills
Attention to detail and the ability to analyse, present and articulate data
You re inquisitive and comfortable with questioning processes and procedures to drive improvements
You have a high level of IT literacy
You re interested in developing your skills and are open to training and development
Location: Cowley
Contract type: Full time, initial 6 month FTC
Hours: 40 per week
Salary: GBP27,500 pa
Benefits: 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
You may have experience of the following: Project Support Analyst, ERP, BPCS, 2nd Line Support, TransitionWorks, AS400, Interform, Network Support, Helpdesk, Help Desk, Desktop Support, iSeries, System Engineer, Project Support, AS/400, MIMIX, 3nd Line Support, etc.
Ref: (Apply online only)
Key responsibilities
Formalise the monitoring of all Client SLA and KPI targets
Comprehensively measure and report on all critical SLA s and KPI s
Work with the team to ensure delivery compliance in terms of incident resolution and change delivery
Work closely with the Process Improvement Manager to ensure that process improvements drive continuous improvement of our performance against SLA s and KPI s
Carry out a number of admin and reporting tasks related to clients (in terms of contractual SLAs related to client account setup / deletion, incident SLA etc) client invoicing tasks, assistance with client monthly report packs etc
Attend monthly service reviews to discuss performance against SLA s and KPI s
Carry out ad hoc client account management activities to support the team as and when required
About You
We d love you to have the following skills and experience, but please apply if you think you d be able to perform well in this role!
You re a strong relationship building with great communication and people skills
An assertive self-starter
You have a "can do" flexible attitude
You are excellent at multitasking and have fab organisational skills
Attention to detail and the ability to analyse, present and articulate data
You re inquisitive and comfortable with questioning processes and procedures to drive improvements
You have a high level of IT literacy
You re interested in developing your skills and are open to training and development
Location: Cowley
Contract type: Full time, initial 6 month FTC
Hours: 40 per week
Salary: GBP27,500 pa
Benefits: 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
You may have experience of the following: Project Support Analyst, ERP, BPCS, 2nd Line Support, TransitionWorks, AS400, Interform, Network Support, Helpdesk, Help Desk, Desktop Support, iSeries, System Engineer, Project Support, AS/400, MIMIX, 3nd Line Support, etc.
Ref: (Apply online only)