1st Line Service Desk - SNET OOH
Looking to progress in a business that pride themselves in a high level of customer service and quality in the Peterborough area?
Interaction Recruitment are working with a Global business who develop their employees through a strong training and development team. Following an amazing expansion, we are looking for individuals who have a high interest and passion for Technology and able to demonstrate some amazing examples of providing a quality service in previous roles.
You ll be joining a team that pride themselves on developing their technical knowledge, resolving customer issues in a timely manner striving to progress through the ranks.
This role is an out of hours desk on a 4 on 4 off rotation. The role is paying GBP12 per hour initially and is temp to perm.
The job role:
Proactively keeping Customers informed on incident or request status and progress
Log issues via incident management systems
Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
Providing 1st line IT technical support via telephone/email
Provide a point of technical escalation and expertise.
You will need the following experience:
A good telephone manner
A genuine interest in Technology/Customer Service or previous experience in a similar role
Be highly computer literate
Strong team player
Able to work in a pressurized environment
If you have networking or cloud related experience/qualification/course completion this would be advantageous.
To apply for this role or for further information please email (url removed)
Interaction Recruitment are working with a Global business who develop their employees through a strong training and development team. Following an amazing expansion, we are looking for individuals who have a high interest and passion for Technology and able to demonstrate some amazing examples of providing a quality service in previous roles.
You ll be joining a team that pride themselves on developing their technical knowledge, resolving customer issues in a timely manner striving to progress through the ranks.
This role is an out of hours desk on a 4 on 4 off rotation. The role is paying GBP12 per hour initially and is temp to perm.
The job role:
Proactively keeping Customers informed on incident or request status and progress
Log issues via incident management systems
Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
Providing 1st line IT technical support via telephone/email
Provide a point of technical escalation and expertise.
You will need the following experience:
A good telephone manner
A genuine interest in Technology/Customer Service or previous experience in a similar role
Be highly computer literate
Strong team player
Able to work in a pressurized environment
If you have networking or cloud related experience/qualification/course completion this would be advantageous.
To apply for this role or for further information please email (url removed)