Customer Service Admissions Assistant

Admissions Assistant - Permanent contract with full and part time positions
Our working environment could not be more different from your usual setting - where else could you stroll among rare giraffes and tigers on your lunch break?
The Role - Admissions Assistant
We have a number of exciting opportunities for friendly, confident and passionate individuals to join our busy Admissions team and support us in our delivery of a world class visitor experience.
An Admissions Assistant is often the first person our visitors come into contact with at the Zoo; whether that be on the day at our admission lanes and tills, welcoming visitors on the microphone, or by answering their email enquiries and phone calls pre/post visit. You will also be involved in the sale and delivery of commercial products and services. This will include working during Zoo events such as The Lanterns. The role involves some cleaning duties.
What makes Chester Zoo a great place to work?
As the UK s biggest and best zoo, we have ambitious goals, exciting plans, and there s always lots going on here. We re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development.
The Package
Permanent contract
20 or 40 hours per week
Hours are worked 5 days out of 7 including weekends and bank holidays. These shifts tend to fall between 8:00am and 6:00pm, however, there are occasions where the shifts will begin at 06:45am. Late nights for events will be required, these shifts normally fall between 12:00pm and 10:30pm
33 days annual leave pro-rata d (based on 40 hrs)
Salary of GBP10,292 (20hrs) / GBP20,585 (40hrs)
Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
Access to healthcare plan
Employer contributory pension scheme
Our Requirements - Admissions Assistant
Experience working in either a sales or customer experience environment; confident and able to deliver exceptional service face to face, over the phone and via email
Adaptable, self-motivated and proactive
A team ethic, flexible and willing to take on any task assigned
Good organisational capability, with the competence to coordinate team breaks, assist in the monitoring of KPIs and support colleagues
Confident using IT systems including a basic understanding of Microsoft Word, Excel and Outlook and use of EPOS systems
Willing to undertake cleaning duties, with relevant experience
Cash handling experience
Comfortable working for long periods in a static position in an outdoor environment
Although not essential, the following would be desirable:
NVQ qualification in customer service/guest care
More About Us
We re not just an amazing, award-winning visitor attraction that s home to 20,000 incredible animals. We re not just the UK s most popular zoo. We re a major wildlife charity that s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we re making a hugely significant contribution to conservation at a time when it s needed most. We are Chester Zoo and we prevent extinction.
How To Apply
To apply for this position, please click the apply button on this page where you ll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for these Customer Service Admissions Assistant roles.
Shortlisting of applications and interviews for the Customer Service Admissions Assistant roles will take place while the advert is live; the advert will close once the successful candidates are found. Candidates are therefore encouraged to submit applications as soon as possible