Customer Service Manager
Customer Service Manager
Sawston, Cambridge (with occasional travel to Wickford Essex required)
The Company
For more than 15 years, White Stores has been a trailblazer in the garden furniture industry, bringing our values, ambitions, and passion for products into the fold. Challenging the status quo, White Stores has become an award-winning retailer that has put our customers at the heart of what we do, giving life to a vibrant, growing business.
This rapid growth has led to the formation of HWC Logistics, which is part of the White Stores Group. At HWC, we specialise in providing end-to-end third-party logistics, storage and fulfilment solutions that are facilitated by industry-leading technology, and people that care. Using our expertise and detailed knowledge, we strive to be efficient, progressive, and dynamic.
Based in a modern, 240,000 square foot warehouse just south of Cambridge, we’re giving you the chance to join a company that cares about their products, customers and most importantly, you. While it’s an exciting time to join HWC, we’re always looking towards the future, with plans to scale up our logistics solutions to external customers, too.
We are now looking for a Customer Service Manager to join us on a permanent, full-time basis.
The Benefits
- Salary of £35,000 - £40,000 DOE
- 21 days’ holiday plus Bank Holidays
- Free parking
- Pension
- Paid OT
- Casual dress
This is an excellent opportunity for a customer service professional with management experience to join our progressive company.
We believe in building careers, not jobs. As such, you will discover a supportive work environment with fantastic opportunities for professional development and obtaining new skills.
So, if you want to progress your career with our motivated team, apply today!
The Role
As a Customer Service Manager, you will be responsible for overseeing and mentoring a large team of staff.
Supervising the day-to-day activities of the team, you will ensure the highest levels of customer satisfaction, support the generation of sales and report on departmental progress.
Alongside senior management, you will create strategies and implement effective processes and standards.
About You
To be considered as a Customer Service Manager, you will need:
- Experience of Customer service management
- Strong leadership and organisational skills
- Strategic thinking skills
At HWC, we’re not just a logistics company, we’re a progressive company with a difference. The difference? Our people. We believe in creating an environment that is inclusive and one that provides equal opportunities to everyone. Every day we strive to be better, and we continue to grow HWC on the foundation of our values. One of our values is empowering our people and embracing diversity. No matter who you are, or where you’re from, at HWC you can be part of the team.
Other organisations may call this role Customer Service Team Manager, Customer Service Co-ordinator, Customer Services Operations Manager, or Customer Success Manager.
So, if you want to join a fast-growing logistics company that is looking to challenge the status-quo, then please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.