Customer Service Planner
- Recruiter
- Blue Octopus
- Location
- W9 2AR, City of Westminster, London (Greater)
- Salary
- Salary £25,000.00 + Benefits
- Posted
- 29 Jul 2022
- Closes
- 26 Aug 2022
- Ref
- MSPS137357
- Sectors
- Admin, Secretarial & PA, Construction & Skilled Trades, Customer Service & Call Centre, Customer Service Advisor
- Contract Type
- Permanent
- Hours
- Full Time
Permanent – Full Time
We are looking to recruit a Customer Service Planner to join our team in at our Goldney Road Office.
About the Role
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
Using our DRS and MSI system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade based background, with good problem solving skills.
Benefits
23 days holiday plus bank holidays, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, paid voluntary work, enhanced family polices.
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.