Customer Service Manager

Customer Service Manager
Wickford, Essex (with occasional travel to Cambridge required)

The Company

At White Stores, we are passionate about outdoor living. For more than 15 years, we have been at the forefront of the garden furniture industry, bringing exclusive and innovative designs to our customers, as well as top level customer service in the form of lengthy warranties, free deliveries and 14-day money back guarantees.

We have a dedicated team of over 100 people incorporating marketing and purchasing, warehouse and showroom staff, all offering incredible customer service at every stage of the customer journey.

Due to our rapid growth and current expansion, we are now looking for a Customer Service Manager to join us at our Wickford Head Office as part of our Customer Service team.

The Benefits

- Salary of £35,000 - £40,000 DOE
- 21 days’ holiday plus Bank Holidays
- Free parking
- Pension
- Paid OT
- Casual dress

This is an excellent opportunity for a customer service professional with management experience to join our progressive company.

We believe in building careers, not jobs. As such, you will discover a supportive work environment with fantastic opportunities for professional development and obtaining new skills.

So, if you want to progress your career with our motivated team, apply today!

The Role

As a Customer Service Manager, you will be responsible for overseeing and mentoring a large team of staff.

Supervising the day-to-day activities of the team, you will ensure the highest levels of customer satisfaction, support the generation of sales and report on departmental progress.

Alongside senior management, you will create strategies and implement effective processes and standards.

About You

To be considered as a Customer Service Manager, you will need:

- Experience of customer service management
- Strong leadership and organisational skills
- Strategic thinking skills

At White Stores, we acknowledge that we live in a modern world, and we believe in creating a workplace that is representative of the people that inhabit it. We strive to be progressive and promote individuality, with every decision we make embodying our values.

Our values include diversity and inclusion, which we’re fiercely committed to. We aim to provide equality in the workplace and our application process is rigorous and above all else, fair. We want our workplace to be the best that it can be and that means employing the best people.

So, if you’re looking to join a people-first company that’s taken the garden retail world by storm, alongside forward-thinking practises, and ambitions of changing the workplace for the better, then apply today.