HS2 Technical Engineer
- Recruiter
- Confidential
- Location
- Cannock
- Salary
- Competitive
- Posted
- 28 Jul 2022
- Closes
- 25 Aug 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Working within Finning UK's industry leading field service department you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products.
You will provide technical leadership and development of the field service teams whilst ensuring full compliance with health, safety and environmental regulations. Giving front line technical support to our customers in resolving technical problems in a timely fashion. Providing training, and guidance across the team on problem solving approaches and customer service delivery with the ultimate objective of improving 1st time fix performance whilst reducing Quality Issues, Warranty, Contract costs and service allowances.
Job Description:
You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilizing a combination of the most up to date dealer software and traditional repair techniques.
EHS&Q
Ensure full compliance with health, safety, environmental and quality regulations throughout the team.Customer Experience
Be a nominated "trouble-shooter" for technical problems
Mentor new employees in the Finning values ensuring a consistent and high standard of customer experience
See repairs and diagnostics tests through to completion and ensure that customer judged criteria such as promise date, operational performance etc. are met. This includes providing technical advice to colleagues out of normal working patterns - Committed To You
Produce technical reports for customers detailing problems and work carried outPeople and Talent
Provide technical support and expertise to the engineering team and other staff
Carry out on-the-job training/coaching to improve the bench strength of the local team
Set a clear benchmark as a Technical Expert amongst the Field Service Team. Be a role model and someone the Field Engineers aspire to become. Define and set the standards on the technical training and tools required for the Field Service team to grow and develop their skills and knowledge.
Act as a conduit to sharing knowledge and learning across the team, through informal communication as well as formal settings such as toolbox talks
Become a Coach for the Field Service Team, as well as continually promote the Finning Culture & Values.Technical
Maintain own product knowledge of Caterpillar equipment through the attendance of Caterpillar and Finning technical training and the use of other training mediums such as On-line learning and Channel 1.
Support and promote Regional service strategies and objectives
Promote continuous improvement to constantly evolve the capabilities of the business.
Work with service technical team to help collate product problem knowledge within the area and raise general awareness
Source technical information from Cat SIS and in-house technical library
Assess tooling requirements for new productsWe are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Working within Finning UK's industry leading field service department you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products.
You will provide technical leadership and development of the field service teams whilst ensuring full compliance with health, safety and environmental regulations. Giving front line technical support to our customers in resolving technical problems in a timely fashion. Providing training, and guidance across the team on problem solving approaches and customer service delivery with the ultimate objective of improving 1st time fix performance whilst reducing Quality Issues, Warranty, Contract costs and service allowances.
Job Description:
You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilizing a combination of the most up to date dealer software and traditional repair techniques.
EHS&Q
Ensure full compliance with health, safety, environmental and quality regulations throughout the team.Customer Experience
Be a nominated "trouble-shooter" for technical problems
Mentor new employees in the Finning values ensuring a consistent and high standard of customer experience
See repairs and diagnostics tests through to completion and ensure that customer judged criteria such as promise date, operational performance etc. are met. This includes providing technical advice to colleagues out of normal working patterns - Committed To You
Produce technical reports for customers detailing problems and work carried outPeople and Talent
Provide technical support and expertise to the engineering team and other staff
Carry out on-the-job training/coaching to improve the bench strength of the local team
Set a clear benchmark as a Technical Expert amongst the Field Service Team. Be a role model and someone the Field Engineers aspire to become. Define and set the standards on the technical training and tools required for the Field Service team to grow and develop their skills and knowledge.
Act as a conduit to sharing knowledge and learning across the team, through informal communication as well as formal settings such as toolbox talks
Become a Coach for the Field Service Team, as well as continually promote the Finning Culture & Values.Technical
Maintain own product knowledge of Caterpillar equipment through the attendance of Caterpillar and Finning technical training and the use of other training mediums such as On-line learning and Channel 1.
Support and promote Regional service strategies and objectives
Promote continuous improvement to constantly evolve the capabilities of the business.
Work with service technical team to help collate product problem knowledge within the area and raise general awareness
Source technical information from Cat SIS and in-house technical library
Assess tooling requirements for new productsWe are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities