Service Performance Manager (RAN Network)
Service Performance Manager
6 - month contract
Reading/ Hybrid working
The Role:
MBNL are looking to recruit a Service Performance Manager to manage the delivery of Network Performance services by the supplier ecosystem to make sure that performance targets are achieved.
Responsibilities of the Service Performance Manager include:
Assuring Supplier Performance for all Network Performance related Services for which MBNL are accountable
Assuring Supplier Performance in the delivery of Event Management for the Services which MBNL are accountable
Assuring Supplier Performance for all Network Performance KPIs for which MBNL are accountable and verifying any requests for Service Performance Adjustment / mitigation are fully evidenced in line with contractual obligations
Assuring Supplier Performance for the Technical elements of the Health Check Service for which MBNL are accountable
Ensure supplier maintains excellent standards of analysis and decision making, and return on investment and value from their services
Ensure supplier optimisation delivery is fair to both shareholders, follows JV agreements, complies with MBNL Design Policies
Manage relationship with MBNL and Unilateral Shareholder Design Teams in relation to Optimisation policies and planning guidelines
Support Service Operations, Assurance and Delivery Functions, ensuring the impact of Network Performance Services is represented accurately
The successful Service Performance Manager will have:
Excellent organisational skills
Proficient communication skills, both verbal and written.
Strong attention to detail
Knowledge/ experience working on RAN network performance management and RAN Optimisation
Telecom's background essential
Partner Management experience
Process Improvement experience (e.g., Six Sigma)
ITIL Foundation Qualification - Nice to have
Strong IT skills - PowerPoint/ Outlook/ Excel/ Word
To apply for the Service Performance Manager please send your CV to (url removed)
Project People is acting as an Employment Business in relation to this vacancy
6 - month contract
Reading/ Hybrid working
The Role:
MBNL are looking to recruit a Service Performance Manager to manage the delivery of Network Performance services by the supplier ecosystem to make sure that performance targets are achieved.
Responsibilities of the Service Performance Manager include:
Assuring Supplier Performance for all Network Performance related Services for which MBNL are accountable
Assuring Supplier Performance in the delivery of Event Management for the Services which MBNL are accountable
Assuring Supplier Performance for all Network Performance KPIs for which MBNL are accountable and verifying any requests for Service Performance Adjustment / mitigation are fully evidenced in line with contractual obligations
Assuring Supplier Performance for the Technical elements of the Health Check Service for which MBNL are accountable
Ensure supplier maintains excellent standards of analysis and decision making, and return on investment and value from their services
Ensure supplier optimisation delivery is fair to both shareholders, follows JV agreements, complies with MBNL Design Policies
Manage relationship with MBNL and Unilateral Shareholder Design Teams in relation to Optimisation policies and planning guidelines
Support Service Operations, Assurance and Delivery Functions, ensuring the impact of Network Performance Services is represented accurately
The successful Service Performance Manager will have:
Excellent organisational skills
Proficient communication skills, both verbal and written.
Strong attention to detail
Knowledge/ experience working on RAN network performance management and RAN Optimisation
Telecom's background essential
Partner Management experience
Process Improvement experience (e.g., Six Sigma)
ITIL Foundation Qualification - Nice to have
Strong IT skills - PowerPoint/ Outlook/ Excel/ Word
To apply for the Service Performance Manager please send your CV to (url removed)
Project People is acting as an Employment Business in relation to this vacancy