Warranty & Complaints Administrator
- Recruiter
- Confidential
- Location
- Slough
- Salary
- 25000.00 - 27000.00 GBP Annual
- Posted
- 25 Jul 2022
- Closes
- 22 Aug 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
A market leader in their field, this medical devices business with excellent staff retention levels is looking for a Warranty & Complaints Administrator with strong attention to detail and communication skills to join their growing business on a permanent, full time basis.
You will be looking for an opportunity to work across the coordination of the response for product complaints, adverse events and warranties. A confident communicator you will enjoy engaging with customers and internal teams to ensure a timely response and provide the highest standards of customer care and engagement.
Key Responsibilities
Provide high quality customer care relating to customer complaints and warranty claims in a timely manner
Ensure correct procedures are in place and being followed
Oversee business operations and provide accurate information to internal teams
Liaise with internal and external teams for cost estimates and equipment collections
Collate information for monitoring internal KPIs
Requirements
Strong complaints handling experience preferably in the medical devices/healthcare industry
Background working in an ISO 13485 and 9001 regulated environment is preferred
Great IT skills with Microsoft Office and SAP experience is advantageous
Team player with great attention to detail and excellent time management skills
Excellent communication and interpersonal skills
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role
You will be looking for an opportunity to work across the coordination of the response for product complaints, adverse events and warranties. A confident communicator you will enjoy engaging with customers and internal teams to ensure a timely response and provide the highest standards of customer care and engagement.
Key Responsibilities
Provide high quality customer care relating to customer complaints and warranty claims in a timely manner
Ensure correct procedures are in place and being followed
Oversee business operations and provide accurate information to internal teams
Liaise with internal and external teams for cost estimates and equipment collections
Collate information for monitoring internal KPIs
Requirements
Strong complaints handling experience preferably in the medical devices/healthcare industry
Background working in an ISO 13485 and 9001 regulated environment is preferred
Great IT skills with Microsoft Office and SAP experience is advantageous
Team player with great attention to detail and excellent time management skills
Excellent communication and interpersonal skills
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role