Service Administrator (12 month contract)
- Recruiter
- Confidential
- Location
- Coalville
- Salary
- Competitive
- Posted
- 22 Jul 2022
- Closes
- 19 Aug 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Contract
- Hours
- Full Time
At Swegon we provide market leading solutions to enable a healthy indoor environment and strive to provide a superior customer experience.
We have the aspiration to grow and ensure our people are the most important part of this.
We are currently looking for a Service Administrator.
This is a 12 month fixed term contract.
Position purpose
To labour schedule engineers for service works to a high standard to meet service delivery, customer satisfaction and company financial budgets.
Main duties
Responding to incoming calls to the Service desks and proactively dealing with customer requirements.
Effectively planning and scheduling engineers for maintenance visits, service calls and quotes repair jobs. Ensuring all jobs are on time and within budget.
Maintaining monthly labour efficiency to company standards and requirements ensuring a reduction of all non- chargeable.
Attend remotely, weekly planning meetings for cost effective labour scheduling
Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.
Ventilation-prepare and submit spare parts quotations to the customer promptly.
Purchase ordering of parts for repairs with clear communication to engineers and customers to ensure delivery timescales and requirements are met.
Proactive day to day correspondence with engineers, customer and suppliers.
Ensuring that work is 100% oriented towards customer satisfaction (providing estimated timescales and up to date status reporting)
Service office administration; ensuring all service reports are accurate, in line with company standards and transferred internally as required.
Review service reports to ensure all works are completed and compile job pack for processing and invoicing.
Maintain effective updates to the company operating system for management reporting and auditable company records.
To be proactive in identifying any business opportunity for the group
Essential Experience
Experience of working within a service office environment and understanding the importance of labour scheduling
Computer literacy - knowledge of Microsoft Word, Outlook, Excel & Database Applications
Experience of customer service
Good level of administration
Professional telephone manner
Use of Job Logic is highly desirable
We have the aspiration to grow and ensure our people are the most important part of this.
We are currently looking for a Service Administrator.
This is a 12 month fixed term contract.
Position purpose
To labour schedule engineers for service works to a high standard to meet service delivery, customer satisfaction and company financial budgets.
Main duties
Responding to incoming calls to the Service desks and proactively dealing with customer requirements.
Effectively planning and scheduling engineers for maintenance visits, service calls and quotes repair jobs. Ensuring all jobs are on time and within budget.
Maintaining monthly labour efficiency to company standards and requirements ensuring a reduction of all non- chargeable.
Attend remotely, weekly planning meetings for cost effective labour scheduling
Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.
Ventilation-prepare and submit spare parts quotations to the customer promptly.
Purchase ordering of parts for repairs with clear communication to engineers and customers to ensure delivery timescales and requirements are met.
Proactive day to day correspondence with engineers, customer and suppliers.
Ensuring that work is 100% oriented towards customer satisfaction (providing estimated timescales and up to date status reporting)
Service office administration; ensuring all service reports are accurate, in line with company standards and transferred internally as required.
Review service reports to ensure all works are completed and compile job pack for processing and invoicing.
Maintain effective updates to the company operating system for management reporting and auditable company records.
To be proactive in identifying any business opportunity for the group
Essential Experience
Experience of working within a service office environment and understanding the importance of labour scheduling
Computer literacy - knowledge of Microsoft Word, Outlook, Excel & Database Applications
Experience of customer service
Good level of administration
Professional telephone manner
Use of Job Logic is highly desirable