Technical Support Advisor

3 days left

Dependent on exp
21 Jul 2022
18 Aug 2022
Contract Type
Full Time
The ideal candidate for this role should have both good customer service skills and a sound Technical knowledge of the Heating Industry. The products being supplied are Thermostats, Radiator Valves and various other heating controls. You will be required to fault find and advise on installation and commissioning of the product and related systems.

Your Main Responsibilities:

Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal enquiries

Create drawings and wiring diagrams of heating systems based on customer requirements (full training provided)

Assist in the development and delivery of training on new and existing products

Assist in the specification of products for projects and Sales Managers

Logging and basic analysis of product failures

Technical experience, qualifications and knowledge required:

GCSE level and/or technical skills to at least a City & Guilds level

Experience within a technical or plumbing and heating background

Intermediate PC skills are required

We require a flexible, self-motivated individual who has excellent organisational and communication abilities

It would be a distinct advantage if you have:

18th Edition IEE Regulations but training will be provided

Experience of creating and delivering training packages to internal/external customers

What we can offer you:

You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities

A dynamic and personal atmosphere, working with a global energised team

A company culture that encourages performance and cooperation

An attractive compensation package including the comprehensive fringe benefits expected of an international company

On-site parking,

Complimentary tea & coffee,

Company BBQ's and an early finish on a Friday!

If you are currently looking for a new challenge then please submit an up-to-date CV by using the apply button.

For an informal chat please call TQR office and ask for Laura. Many thanks for your interest