Customer Service Advisor
- Recruiter
- Confidential
- Location
- Lowestoft
- Salary
- 20500.00 - 23000.00 GBP Annual
- Posted
- 21 Jul 2022
- Closes
- 18 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
My client is seeking a bright and enthusiastic Customer Service Advisor to look after new clients within the business. You would be responsible for being the companies go to for any customer enquiry and constantly ensuring a positive customer experience.
Responsibilities include
Delivering excellent customer service through maintaining good relationships
Providing knowledge and assisting with any customer enquiry
Providing support to the sales team
Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
Recording incoming email and phone enquiries rapidly and efficiently.
Excellent telephone skills and a persuasive demeanour
Use of Word, Excel, Publisher
Gathering market and customer information as input to sales activities
Experience:
Customer Service background within office environment
Computer skills needed preferably previous experience was computer based
Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield
Responsibilities include
Delivering excellent customer service through maintaining good relationships
Providing knowledge and assisting with any customer enquiry
Providing support to the sales team
Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
Recording incoming email and phone enquiries rapidly and efficiently.
Excellent telephone skills and a persuasive demeanour
Use of Word, Excel, Publisher
Gathering market and customer information as input to sales activities
Experience:
Customer Service background within office environment
Computer skills needed preferably previous experience was computer based
Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield