IT Service Desk Engineer
- Recruiter
- Confidential
- Location
- Crewe
- Salary
- 23000.00 - 25000.00 GBP Annual + bens
- Posted
- 22 Jul 2022
- Closes
- 19 Aug 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
My client is looking for an experienced IT Service Desk Analyst to work within a busy multinational business - responsible for 1st / 2nd role support, dealing directly with customers who have IT issues and requests.
You will act as first line defence - fixing and escalating in a coordinated (ITIL Framework) manner as well as daily maintenance of network, server and desktop as well as connected printers and wifi devices.
Key Activities
Responding to and logging people's requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
Prioritising support calls and allocating them to the relevant technical support team/s.
Running daily system checks and alerting technical support teams as required.
Diagnosing and resolving hardware/software faults.
Analysing call logs to spot trends and underlying issues.
Management and ownership of requests and faults reported to the IT Service Desk.
Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
Manage incoming support faults and requests for all IT Teams and clarify user requirements.
Resolve 1st and 2nd line support calls to agreed service levels.DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
You will act as first line defence - fixing and escalating in a coordinated (ITIL Framework) manner as well as daily maintenance of network, server and desktop as well as connected printers and wifi devices.
Key Activities
Responding to and logging people's requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
Prioritising support calls and allocating them to the relevant technical support team/s.
Running daily system checks and alerting technical support teams as required.
Diagnosing and resolving hardware/software faults.
Analysing call logs to spot trends and underlying issues.
Management and ownership of requests and faults reported to the IT Service Desk.
Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
Manage incoming support faults and requests for all IT Teams and clarify user requirements.
Resolve 1st and 2nd line support calls to agreed service levels.DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality