Product Analyst
- Recruiter
- Confidential
- Location
- Exeter
- Salary
- Competitive
- Posted
- 21 Jul 2022
- Closes
- 18 Aug 2022
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Product Analyst - 2-year fixed-term contract
Exeter, Devon - hybrid working
About Us
FDB (First Databank) is the leading provider of drug knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide and four decades of experience, FDB empowers clinicians to help improve patient safety, quality, and healthcare outcomes.
Our values drive our work and we have Clear Expectations, work Better Together, are Constantly Curious and put Health at Heart.
We are currently looking for a Product Analyst to join our team and help to manage and improve the quality of new and existing software implementations.
The Benefits
- Competitive salary
- Annual company bonus scheme
- 25 working days' holiday per annum plus statutory holidays
- Flexible option for employees to purchase up to five additional days' holiday
- Life assurance
- Flexible health cash-back scheme
- Enhanced pension scheme
- Permanent health insurance
- Cycle to work scheme
- Flexible working environment, including remote working
- Annual health and wellbeing allowance
If you have experience in a customer-facing or analytical support role and are looking to take the next step in your career as part of a talented team, this is a great opportunity to join our global company.
In this exciting role, you will have the chance to support and improve the quality of innovative solutions that are helping to transform healthcare systems across the world.
So, if you are looking to contribute to products that are making a real difference and work as part of a passionate, highly skilled team, we would love to hear from you.
The Role
As a Product Analyst, you will help to manage and improve the quality of new and existing software implementations to drive customer and user satisfaction.
You will be working on Multilex, one of our key clinical solutions that provides comprehensive, independent information on medications.
In this key role, you will:
- Manage the delivery of software solution implementations with new channel partners
- Help create and deliver account plans that drive end user value by adopting the latest solution features and enhancements by channel partners
- Develop and maintain systems to track, report and build on market and customer feedback
- Support the resolution of any product bugs and deliver service enhancements
- Work with colleagues to address and resolve customer queries
About You
To join us as a Product Analyst, you will need:
- Experience in a customer-facing or analytical support role
- Great time-management and organisational skills
- A logical mindset and strong problem-solving abilities
Knowledge of IT within the healthcare sector would be beneficial.
This role is initially available on a 24-month fixed-term contract.
The closing date for this role is 30th August 2022.
Other organisations may call this role Product Support Analyst, Product Support Executive, Technical Support Analyst, Product Onboarding & Implementation Analyst, Trend & Insight Analyst, Product Support Engineer, Business Analyst, or Insight Analyst.
Webrecruit and First Databank UK Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are looking to take on an exciting role as a Product Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
Exeter, Devon - hybrid working
About Us
FDB (First Databank) is the leading provider of drug knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide and four decades of experience, FDB empowers clinicians to help improve patient safety, quality, and healthcare outcomes.
Our values drive our work and we have Clear Expectations, work Better Together, are Constantly Curious and put Health at Heart.
We are currently looking for a Product Analyst to join our team and help to manage and improve the quality of new and existing software implementations.
The Benefits
- Competitive salary
- Annual company bonus scheme
- 25 working days' holiday per annum plus statutory holidays
- Flexible option for employees to purchase up to five additional days' holiday
- Life assurance
- Flexible health cash-back scheme
- Enhanced pension scheme
- Permanent health insurance
- Cycle to work scheme
- Flexible working environment, including remote working
- Annual health and wellbeing allowance
If you have experience in a customer-facing or analytical support role and are looking to take the next step in your career as part of a talented team, this is a great opportunity to join our global company.
In this exciting role, you will have the chance to support and improve the quality of innovative solutions that are helping to transform healthcare systems across the world.
So, if you are looking to contribute to products that are making a real difference and work as part of a passionate, highly skilled team, we would love to hear from you.
The Role
As a Product Analyst, you will help to manage and improve the quality of new and existing software implementations to drive customer and user satisfaction.
You will be working on Multilex, one of our key clinical solutions that provides comprehensive, independent information on medications.
In this key role, you will:
- Manage the delivery of software solution implementations with new channel partners
- Help create and deliver account plans that drive end user value by adopting the latest solution features and enhancements by channel partners
- Develop and maintain systems to track, report and build on market and customer feedback
- Support the resolution of any product bugs and deliver service enhancements
- Work with colleagues to address and resolve customer queries
About You
To join us as a Product Analyst, you will need:
- Experience in a customer-facing or analytical support role
- Great time-management and organisational skills
- A logical mindset and strong problem-solving abilities
Knowledge of IT within the healthcare sector would be beneficial.
This role is initially available on a 24-month fixed-term contract.
The closing date for this role is 30th August 2022.
Other organisations may call this role Product Support Analyst, Product Support Executive, Technical Support Analyst, Product Onboarding & Implementation Analyst, Trend & Insight Analyst, Product Support Engineer, Business Analyst, or Insight Analyst.
Webrecruit and First Databank UK Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are looking to take on an exciting role as a Product Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency