IT Service Desk Analyst
- Recruiter
- Confidential
- Location
- Crewe
- Salary
- 23000.00 - 25000.00 GBP Annual + Benefits
- Posted
- 21 Jul 2022
- Closes
- 18 Aug 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
IT Service Desk Analyst/Helpdesk/1st line/1st level - Crewe
My successful client is recruiting an IT Service Desk Analyst to our Service Desk team. This position will be a front-line role, dealing directly with internal customers from across the business
Daily tasks
Responding to and logging people s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
Prioritising support calls and allocating them to the relevant technical support team/s.
Diagnosing and resolving hardware and software faults.
Management and ownership of requests and faults reported to the IT Service Desk.
Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
Resolving 1st line support calls to agreed service levels.
Keeping internal customers informed of any IT related issues that might impact their teams.
Ensuring accurate and timely feedback on submitted support requests.
Candidates need at least 12 months experience in a similar help desk / service desk role, supporting a good sized user base in a Microsoft environment
Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
Experience working on an IT Service Desk that recognises and adopts ITIL best practice.
Experience in customer service and/or administrative excellence in an IT or business environment.
Excellent written and verbal communication skills.
Familiarity with Service Desk ticketing systems such as Jira.
Proven experience of the following technologies:
Windows 10
Microsoft Office
Office 365
Active Directory
Please contact Julie Bestwick at OCC for a confidential chat
My successful client is recruiting an IT Service Desk Analyst to our Service Desk team. This position will be a front-line role, dealing directly with internal customers from across the business
Daily tasks
Responding to and logging people s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
Prioritising support calls and allocating them to the relevant technical support team/s.
Diagnosing and resolving hardware and software faults.
Management and ownership of requests and faults reported to the IT Service Desk.
Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
Resolving 1st line support calls to agreed service levels.
Keeping internal customers informed of any IT related issues that might impact their teams.
Ensuring accurate and timely feedback on submitted support requests.
Candidates need at least 12 months experience in a similar help desk / service desk role, supporting a good sized user base in a Microsoft environment
Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
Experience working on an IT Service Desk that recognises and adopts ITIL best practice.
Experience in customer service and/or administrative excellence in an IT or business environment.
Excellent written and verbal communication skills.
Familiarity with Service Desk ticketing systems such as Jira.
Proven experience of the following technologies:
Windows 10
Microsoft Office
Office 365
Active Directory
Please contact Julie Bestwick at OCC for a confidential chat