Onsite Field Service Engineer
7 days left
- Recruiter
- Confidential
- Location
- Grimsby
- Salary
- Competitive
- Posted
- 21 Jul 2022
- Closes
- 18 Aug 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Reports to: IT Operations Manager
Location: Grimsby
Overview:
This position will provide onsite technical support to our client s customers and also assist our service desk remotely. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide exceptional customer service at all times is a must along with an understanding of the commercial goals of the business as a whole.
Responsibilities:
Provide service desk support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers
Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes
Triage and resolve incidents to stringent customer defined SLAs
Drive service improvement within the service desk to improve first time fix resolution times
Communicate clearly, effectively and in a timely manner with all customers
Create and maintain accurate documentation within the centralised management database
Provide any on-site support to resolve customer service outages as required to meet SLAs
Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience
Skills
Minimum Level 3 IT qualification and 2 years experience in a 1st or 2nd Line role within a service desk environment
Good knowledge of Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus
Cloud hosted O365 skills required
MS Exchange and Outlook management skills required
Knowledge of data backups and schedules including VEAAM and Cloud hosted services
Demonstrated PC hardware/software trouble-shooting skills
Excellent team player with proven mentoring capabilities.
Excellent communication and interpersonal skills; professional telephone demeanour
Strong customer service skills and attention to detail
ITIL knowledge preferred or certification would be desirable
Patience, ability to work under pressure and good organisational skills
The ability and desire to develop the role and make it your own
Committed to achieve the client s vision
Reports to: IT Operations Manager
Location: Grimsby
Overview:
This position will provide onsite technical support to our client s customers and also assist our service desk remotely. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide exceptional customer service at all times is a must along with an understanding of the commercial goals of the business as a whole.
Responsibilities:
Provide service desk support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers
Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes
Triage and resolve incidents to stringent customer defined SLAs
Drive service improvement within the service desk to improve first time fix resolution times
Communicate clearly, effectively and in a timely manner with all customers
Create and maintain accurate documentation within the centralised management database
Provide any on-site support to resolve customer service outages as required to meet SLAs
Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience
Skills
Minimum Level 3 IT qualification and 2 years experience in a 1st or 2nd Line role within a service desk environment
Good knowledge of Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus
Cloud hosted O365 skills required
MS Exchange and Outlook management skills required
Knowledge of data backups and schedules including VEAAM and Cloud hosted services
Demonstrated PC hardware/software trouble-shooting skills
Excellent team player with proven mentoring capabilities.
Excellent communication and interpersonal skills; professional telephone demeanour
Strong customer service skills and attention to detail
ITIL knowledge preferred or certification would be desirable
Patience, ability to work under pressure and good organisational skills
The ability and desire to develop the role and make it your own
Committed to achieve the client s vision