2nd Line IT Support
- Recruiter
- Confidential
- Location
- Chelmsford
- Salary
- Competitive
- Posted
- 19 Jul 2022
- Closes
- 16 Aug 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Time Appointments are working on behalf of a top UK law firm, who are looking for a 2nd Line IT Support to join their team!
The role is to join the Service Desk team within the wider IT team and provide a first-class level of support to internal and remote users.
Key Responsibilities:
IT Support and Hardware Deployment for your designated location
Progression of 2nd Line tickets passed through the Service Desk
Accuracy of Data used to define, troubleshoot, and close tickets passed through the ticketing system
Working to agreed Service Desk processes using ITIL best practices
Punctual and Available to ensure support levels are maintained across the team
Providing great customer service in a friendly, professional, and easy to understand manner, breaking down the technical jargon
Managing own workload, knowing when to research and when to escalate
Contributing to the overall success of the IT Team
Participation in the out of hours rota.
Skills & Experience Required:
Experience working within an IT Service Desk
Microsoft Technologies e.g Active Directory, Office 2016, 2019, O365
Legal Software beneficial e.g iManage, Aderant, Bighand
ITIL Foundation
Comptia A+
Strong IT troubleshooting skills
Excellent communication skills
Ability to work under pressure and to meet deadlines
Self-motivated with ability to use initiative
A highly customer service focused mind-set
Effective team-player
A commitment to ongoing development.
If you like the idea of working for a prestigious firm who provide an EXCELLENT benefits package including, 25 days holiday, private healthcare, staff profit share and agile working - this could be the perfect role for you
The role is to join the Service Desk team within the wider IT team and provide a first-class level of support to internal and remote users.
Key Responsibilities:
IT Support and Hardware Deployment for your designated location
Progression of 2nd Line tickets passed through the Service Desk
Accuracy of Data used to define, troubleshoot, and close tickets passed through the ticketing system
Working to agreed Service Desk processes using ITIL best practices
Punctual and Available to ensure support levels are maintained across the team
Providing great customer service in a friendly, professional, and easy to understand manner, breaking down the technical jargon
Managing own workload, knowing when to research and when to escalate
Contributing to the overall success of the IT Team
Participation in the out of hours rota.
Skills & Experience Required:
Experience working within an IT Service Desk
Microsoft Technologies e.g Active Directory, Office 2016, 2019, O365
Legal Software beneficial e.g iManage, Aderant, Bighand
ITIL Foundation
Comptia A+
Strong IT troubleshooting skills
Excellent communication skills
Ability to work under pressure and to meet deadlines
Self-motivated with ability to use initiative
A highly customer service focused mind-set
Effective team-player
A commitment to ongoing development.
If you like the idea of working for a prestigious firm who provide an EXCELLENT benefits package including, 25 days holiday, private healthcare, staff profit share and agile working - this could be the perfect role for you