Network Engineer
- Recruiter
- Confidential
- Location
- Hemel Hempstead
- Salary
- 30000.00 - 35000.00 GBP Annual
- Posted
- 18 Jul 2022
- Closes
- 15 Aug 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Corporate Resources is partnered with a leading cloud solutions company who are actively recruiting for a Network Engineer to join their growing team. The company offers fantastic training and growth opportunities to build on existing skills.
Responsibilities:
Working within a multi-disciplinary technical team on a 24/7 shift rota
Receiving and owning issues, enquiries and service requests from clients and setting priority levels
Performing proactive monitoring and maintenance of client systems
Troubleshooting network availability, application problems and other requests for support
Performing troubleshooting and diagnosis on all issues using technical resources and management and monitoring tools
Logging all customer requests and incidents using the NOC ticketing system
Attempting to resolve user issues before they require escalation
Coordinating the resolution of high-severity incidents
Ensuring all tasks are completed in a timely manner and within defined SLAs, OLAs and KPIs
Performing administration tasks for various applications
Processing/coordinating service requests (moves, adds & changes)
Providing support to the 1st line team for overflow of inbound calls
Upholding Service Teams Unified Service Standards
Adhering to quality communication standards
Adhering to Security and Data Protection and confidentiality Clauses
Making recommendations for process change and training opportunities where appropriate
Undertaking any other duties deemed suitable by management
Maintaining job related training as required by management
Experience / Qualifications:
Track record of managing multi-site LAN and WAN environments, including administration of IP routing protocols, DNS, DHCP, Wi-Fi and advanced security
Cisco qualified CCNA, CCNP or higher
Communications knowledge and experience with WAN (MPLS (Frame Relay, Lease Line, Ethernet, EFM, ADSL), LAN (Layer 2 and 3), VPN, Internet, SHDS, Etherflow and ISDN technologies.
Experience in configuring and troubleshooting Cisco products, including firewalls, routers, switches and wireless access points.
Excellent customer service and satisfaction ethic
Excellent communication skills, both written and verbal
Demonstrable experience in a Service Desk role
Calm and logical under pressure with an aptitude for learning
Responsibilities:
Working within a multi-disciplinary technical team on a 24/7 shift rota
Receiving and owning issues, enquiries and service requests from clients and setting priority levels
Performing proactive monitoring and maintenance of client systems
Troubleshooting network availability, application problems and other requests for support
Performing troubleshooting and diagnosis on all issues using technical resources and management and monitoring tools
Logging all customer requests and incidents using the NOC ticketing system
Attempting to resolve user issues before they require escalation
Coordinating the resolution of high-severity incidents
Ensuring all tasks are completed in a timely manner and within defined SLAs, OLAs and KPIs
Performing administration tasks for various applications
Processing/coordinating service requests (moves, adds & changes)
Providing support to the 1st line team for overflow of inbound calls
Upholding Service Teams Unified Service Standards
Adhering to quality communication standards
Adhering to Security and Data Protection and confidentiality Clauses
Making recommendations for process change and training opportunities where appropriate
Undertaking any other duties deemed suitable by management
Maintaining job related training as required by management
Experience / Qualifications:
Track record of managing multi-site LAN and WAN environments, including administration of IP routing protocols, DNS, DHCP, Wi-Fi and advanced security
Cisco qualified CCNA, CCNP or higher
Communications knowledge and experience with WAN (MPLS (Frame Relay, Lease Line, Ethernet, EFM, ADSL), LAN (Layer 2 and 3), VPN, Internet, SHDS, Etherflow and ISDN technologies.
Experience in configuring and troubleshooting Cisco products, including firewalls, routers, switches and wireless access points.
Excellent customer service and satisfaction ethic
Excellent communication skills, both written and verbal
Demonstrable experience in a Service Desk role
Calm and logical under pressure with an aptitude for learning