Contact Officer

1 day left

Exeter and Plymouth
£28,987 per annum
18 Jul 2022
12 Aug 2022
Contract Type
Full Time

Contact Officer

Opportunity to earn up to £28,987 per annum inclusive of shift allowance, and up to an additional £2,000 per year for weekend allowance.

Could you answer our call? A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude who can be there when people need it most. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

We have vacancies within our Exeter and Plymouth Contact Resolution Centres, where you will play a critical role in our response to both emergency and non-emergency calls, providing a first class service to the Devon and Cornwall public. You will be resilient, reliable and able to cope in a pressured environment – your decision making skills will be key. You will receive a variety of calls, often challenging in nature. At times you will be talking to people in potentially dangerous or vulnerable situations – they may be distressed or panicked and it is down to your ability to stay calm and determine the most appropriate response to make sure they get the help they need.

You will receive a high standard of training both at the start and throughout your career as we support you to make the most of your qualities. As part of your initial development, you will not only complete training and become a qualified Contact Officer, but will also gain the Level 3 Emergency Call Handling Apprenticeship.  All training is completed within work time.

Benefits Include:

  • 24 days annual leave (30 after 5 years’) + bank holiday allowance
  • Automatic enrolment in the Local government pension scheme
  • Free parking, Free Uniform, 24 hour Gym access (only £3.50 per month), Eyecare vouchers, Blue Light Card, Access to Trade Union.

For an informal conversation about the role please contact Resourcing to arrange via

Grade/Scale Grade 4 Salary Including the 20% shift allowance the salary starts at £24,894 rising to £26,024 on completion of the apprenticeship, and with yearly increments to a maximum of £28,987 per annum

This post also attracts a weekend working allowance (which is claimable) which accumulates to approximately an additional £2000 per year (pro rata for part time working).

Hours per week 37 hours per week via a 24/7 rotating shift pattern

Please click 'Apply'