Telesales Co-ordinator

LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1200 people and they have 15 depots across the UK as well as a Support Centre and Hub distribution centre based in Chadderton, Manchester.

Job Title: Telesales Co-ordinator Reports To: Office Manager

Objectives of the job:
To work on retaining existing accounts, reporting technical faults on behalf of customer, up selling on certain products and introducing new lines
To take customer orders and input them onto system
Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

Key Responsibilities:
To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
To have a clear and personable telephone manner.
Take ownership of solving customer issues through pro-active customer service.
To promote the sale of LWC Drinks own brand products
To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
Building relationships with weekly telesales customers, being a regular point of contact
The ability to up sell certain products
Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
Plan calls and target GAP's in supply using relevant systems.

Key Skills:
Excellent Customer Service Skills
Use of Microsoft Excel for spreadsheets and records
Ability to use the trinity system
Good team work skills
Good communication and relationship building skills